Seeking a position as an entry level software engineer where I can meet the challenges of a demanding work environment and continue developing the skills needed to excel in my career.
Professional, courteous and groomed customer service skills
Outstanding Verbal and Written Communication Skills
Effective typing and navigational skills
Organized and detail oriented
Friendly and approachable
Critical thinking, problem-solving and trouble-shooting
A team player, acknowledged as “Total Quality Customer Service Professional.”
Experience with Windows OS, Mac OS, MS Office 2007 and 2010 suite.
Netbeans, Eclipse, Dreamweaver, Java, VB.NET, C#
Working knowledge with different ticketing/tracking systems.
Expanding knowledge on mobile operating systems.
Multi-Browser troubleshooting skills
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE LOCKHEED MARTIN
OCTOBER 2012 – PRESENT
I currently hold a public trust II security clearance. Presented with a fast pace environment through a Helpdesk setting, focused on delivering a genuine interest in resolving our clients technical issues; whether pertaining to queries in conjunction with Transportation Security Administration to providing resolutions to machine related incidents. I have a growing knowledge of policies and procedures to provide accurate and detailed responses ensuring I am exceeding their service expectations and meeting set goals and metrics for the company.
CUSTOMER SERVICE REPRESENTATIVE LOWES CONTACT CENTER
MAY 2012 – OCTOBER 2012
Served as a Repair Service representative. I was the first point of contact ensuring a welcome and friendly tone was set at the start of the call. I supported many lines of business including: diagnosing and repairing product performance issues; scheduling service appointments; answering warranty related inquiries and extended sales goals with coverage plans. Worked alongside with independent service provided to facilitate complete repairs ensuring complete customer satisfaction and dissatisfaction where I served as part of the escalation team addressing concerns and providing resolutions.
FRONT-END CASHIER WAL-MART SUPERCENTER
OCTOBER 2010 – APRIL 2012
Maintaining register for incoming and outgoing cash transactions with credit card, debit card, check authenticity, and any fraudulent activity.
MEDICAL TRANSCRIPTIONIST/INDEPENDENT CONTRACTOR S&M TRANSCRIPTIONS
MAY 2009 – MARCH 2010
Transcribed doctor's dictations into patient's records to file into patient's charts. Transcribed patient's demographics and medical record numbers to coincide with patient's documentation and medical history. Ensuring no data was lost in transit and easy to relocate and understand.
CUSTOMER SERVICE REPRESENTATIVE UNITED CONCORDIA
SEPTEMBER 2007 – AUGUST 2008
Responsible for incoming calls from providers, dental offices and clients regarding information on dental claims. Correcting and adjusting claims for additional payment and also requesting refunds by letter on incorrect claims. Able to maintain multiple phone lines as well as handling customer concerns and irate calls.
SENIOR LOAN PROCESSOR/RECEPTIONIST MILESTONE MORTGAGE & REAL ESTATE
JUNE 2005 – SEPTEMBER 2007
Responsible for verifying and confirming correct data in loan application, to complete and meet guideline standards including type and amount of mortgage. Ordering property abstract survey and appraisal. Responsible for obtaining correct closing documents for final approval. Organizing of confidential documents, maintaining multiple phone lines, detail oriented, multitasking.
SURGICAL COORDINATOR/RECEPTIONIST EYE & FACIAL SURGERY OF NM
MAY 2001 – JUNE 2005
Coordinating surgeries with Doctor’s hospital’s and patient’s. Maintaining surgical criteria with medical insurance’s, such as obtaining prior authorization. Have experience in utilizing CPT and ICD-9 coding. Counseling patients on instruction’s pre and post operatively to surgery. Scheduling appointments including special test such as MRI’s, CT, and blood work. Covered in various departments. Receptionist- Responsible for accounts receivables. Detail oriented including strong organizational and communication skills. Greeting patients, checking patient’s in/out. Data entry of patient demographics, insurance information. Collecting co-pay, deductibles. Preparing patient charts for technicians and Doctor’s. Answering phones and scheduling appointments. File charts, paperwork also sorted Doctor’s dictation, lab work as well as incoming outgoing mail. Assisted in other departments when needed.
UNIVERSITY OF PHOENIX, ALBUQUERQUE, NM
ONGOING-BACHELOR’S DEGREE, FEBRUARY 2015
CURRENT GPA IS 3.62. RELEVANT COURSEWORK INCLUDES PROJECT PLANNING, MS WORD DOCUMENTS, MS POWERPOINT, MS ACCESS, MS EXCEL, AND PROGRAMMING PROCESSES.
U.S CAREER INSTITUTE
MEDICAL CLAIMS AND BILLING, MEDICAL TERMINOLOGY
CIBOLA HIGH SCHOOL, ALBUQUERQUE, NM
GRADUATED, MAY 1994
REFERENCES AVAILABLE UPON REQUEST