Mona Shaheen

Freelance Blog Writer & Children's Book Writer

Location:Prairieville, Louisiana, United States
2 Skills
To obtain a position that will effectively utilize acquired writing expertise, creative talents and commitment to excellence. Desire a position with career growth potential especially as a freelance writer.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Demonstrate a strong work ethic and integrity
• Work independently with strong self motivation
• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Computer-literate with extensive software proficiency covering wide variety of applications including Microsoft applications and all social media

Southeastern Louisiana University Hammond, LA 2009 - 2011
Bachelor of General Studies
Relevant Coursework in Elementary Education, Communications, Photography and Digital Design

Delta School of Business and Technology Lake Charles, LA Graduated: March 21, 1996
Diploma in Secretarial
Relevant Coursework in Business, Law and Secretarial

Planet Beach Contempo Spa Baton Rouge, LA
Spa Director Sept. 2012-Feb. 2013
• Facilitate all weekly and monthly staff meetings & training sessions
• Maintain accurate member and employee records by following suggested filing guidelines
• Attend weekly and monthly Spa Director and Franchisee training and webinars
• Create and maintain monthly Spa Schedule at least one week prior to the beginning of each month to include all training objectives, staff meetings, marketing and promotion initiatives as well as equipment maintenance events
• Set, communicate and monitor individual sales goals for all employees on a monthly, weekly and daily basis using measurements tools provided by PBFC. Communicate results and action plans to franchisee as requested
• Complete bi-monthly payroll and process it by deadline, including adding new employees and/or terminating others
• Complete ordering products and upkeep of inventory as well as keeping spa stocked with everything needed to run the business

All Star Automotive Group Baton Rouge, LA
Customer Care Rep June 2011 - Sept. 2012
• Maintain call list to customers who have purchased cars or recently had vehicles serviced by 13 (thirteen) dealerships
• Document customer feedback
• Procure information to Public Relations Manager and supervisors on complaint feedback documents
• Gather information on solved issued and close feedback complaint

Moments by Mona Photography Walker, LA
Owner/Photographer May 2007—June 2011
• Set up and maintain company website with current work from photo shoots
• Maintain all of my photography equipment such as camera, flash, lenses and printer
• Create appropriate packages for a range of sittings
• Photograph clients in chosen setting, edit and produce high quality images
• Successfully build/create each set and take down after each shoot

St. Charles School Board Luling, LA
Para-educator Aug. 2002—Aug. 2006
• Responsible for re-teaching special education students various lessons in each subject area and tested in groups and individually
• Carried out lesson plans with set group of students and designed games intended to make learning fun and easy
• Cared for students with various physical limitations
• Completed disciplinary reports regarding discipline issue

M.G. Maher & Company, Inc. New Orleans, La
Export Coordinator June 2002—August 2002
• Support the inbound clearance and the export process within established standards and transit times
• Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
• Resolve specific disputes or provide advice on technical issues with customers
• Ensure that customer databases are maintained and Activate standard clearance procedure
• Maintain a thorough knowledge of Customs practices and procedures

The Purple Cow Daycare Preschool Iota, La
Teacher June 2000—June 2001
• Responsible for providing a safe and developmentally appropriate
preschool program in accordance with all relevant legislation, policies and procedures
• Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program and be familiar with emergency procedures
• Ensure equipment and the facility are clean, well maintained and safe at all times
• Develop culturally appropriate programs and activities
• Develop activities that introduce math and literacy concept