Freelance Content Writer & Editor

Location:Grand Haven, Michigan, United States
2 Skills

A position writing or editing which adds value by maximizing time and adds revenue by providing the highest quality professional product the first time.

? Recognized as top accuracy producer yielding an average of $225,000 per month
in guaranteed revenue for exact input of customer data for 8 ½ years in health care
? Proposed revenue increase by championing, initiating and creating new customer I.D. which was authorized by Executive Council for use; competitors had no such item
? Selected from over 100 contractors to independently edit and format voluminous raw verbiage for consultant in high pressure roll-out of clients’ employee insurance plans

Front Desk Liaison (Project Manager) 2004-2014
North Ottawa Community Health System Grand Haven, MI
Sought out by manager for proven extraordinary attention to detail, speed and ability to re-assess and re-configure resources to successfully streamline 4,100 contacts monthly
Patient Registration (Workflow Coordinator)
Earned reputation across departments as the “Go-To-Person” for one stop problem solving

Mortgage Broker Representative 2002-2005
Goldleaf Capital Group/The Home Lending Center Grand Rapids, MI
Displayed meticulous attention to detail and ability to navigate complex processes

Writer/Content Administrator 2000-2001
PricewaterhouseCoopers, LLC Little Falls, NJ
Wrote and edited final content for print, web deployment and help desk reference
Communications Specialist – Verizon Communications
Of 55 ranked in top 1% for productivity, speed, accuracy and caller satisfaction

Shift Supervisor and Human Resources Representative 1994-2000
United Parcel Service Saddle Brook, NJ
Promoted to Supervisor and Administrative lead managing 23 employees processing 15,000 packages per night in the highest revenue/liability area where accuracy and completeness is required in all aspects of this renowned service operation.

Major: Biology /Secondary Concentration in English and Religion
Bachelor of Arts: Hope College, Holland, MI

? Volunteer in Pediatrics – Memorial Sloan Kettering Cancer Center NYC,NY
? Completed Marathons New York City (3) ; DC Marine Corps (2)
? Campaign Manager for successful re-election of NJ Congresswoman Marge Roukema

“I have worked with Kathy for ten years. I could always rely on her dedication to perfection, customer service skills and work ethic.”

Pre-Admission Review
North Ottawa Community Health System

“You did this entire writing and editing project solo? Impressive in scope.”
PricewaterhouseCoopers Client
Roll-Out Team

“Time and time again she proved her professionalism. Our team depended on Kathy for assurance of overall quality.”
Admission Review
North Ottawa Community Health System
Skills (2) Rating
Content Writing