Clarissa Corcoro

Freelance Sales Presenter & Script Writer

2 Skills

Hard working and energetic manager and top-rated sales associate with more than two (2) and half years leading dynamic sales teams in fast-paced markets. Customer service and sales expert who identifies customer needs and delivers solutions to problems and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.

An aggressive SALES MANAGER for Success Resources, driven to exceed sales goals and corner the market in the events and seminar industry. Knowledgeable about the latest trends in the events and seminar market. Effective Business-to-Business closer.

Accomplished and results-driven sales professional with leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.

ASSOCIATE SALES TRAINER for Expedia at Aegis Manila. Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner. Trained Account Executives to be top sellers if not in the top 10 versus other Call Centre Sites of the same Account.

Qualified ACCOUNT EXECUTIVE IN SALES for AT&T and Vonage US phone companies and Expedia. Offering an 8-year background in sales and customer service in the Call Centre setting and/or telesales/telemarketing with Vision X Inc. and Aegis Manila, and 6 years experience in face to face selling and an in-depth understanding of the sales cycle process and focused on customer satisfaction throughout all stages of the sales life cycle.

Personable and deadline-driven CUSTOMER SERVICE REPRESENTATIVE experienced in working in a fast-paced environment. Solid team player that offers a positive and cooperative attitude. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

• Highly Energetic, Goal Oriented and Results Driven
• An excellent Team leader and player with Team Building Expertise
• Good written and Oral Communication; Negotiation and Rapport Building expert
• Provide exceptional contributions for Service Delivery
• Highly People Oriented

• Creates and computes Sales targets for the Sales Team with high value for skills and competition
• Creates comfortable workplace conducive for brainstorming of creative and juicy ideas suitable for the Sales market
• Work well under pressure and stress and still maintain a positive attitude
• Strong Analytical, Training and Observation Skills
• Able to research, analyze findings interpret trends and strategize.
Sales Manager 2012 March to Present
Success Resources Pte. Ltd. Singapore
• Exceeded target of $4 Million to $5.3 Million from National Achievers Congress2014 with Nick Vujicic and 13 other selling speakers and successfully filling the room with almost 9,000 participants
• Exceeded target of $5 Million to $6.1 Million from National Achievers Congress 2013 with Richard Branson and 15 other speakers; including a revenue of 1.9 Million SGD from the three-day event; and successfully filled the room with 5100 participants
• Secured 895,000 SGD Revenue for the event in March 2014 with 1,000 SGD target per head for an 800-room capacity audience
• Successfully filled the room with 4500 participants to the National Achievers Congress 2012 with Robert Kiyosaki
• Exceeds Targets to ensure that the whole company, not just the Sales team, receives Quarterly and Event Incentives, both on the Frontend and Backend Sales
• Interacting with guests regularly to gain feedback on quality & service effectiveness
• Managing staff levels to ensure that key target marketing areas are always covered
• Advancing the company's strategic positioning with key accounts and strategically important geographies
• Successfully Created Sales Strategy to increase and meet Targets and Goals
• Does Marketing, creates traffic and generates leads and converts them into buying customers
• Keeps Tracker updated to ensure that Regular Targets are met Keeps fun and competition in the team
• Devises Strategies and Techniques necessary to achieve the Sales Targets
• Ensures the Team is delivering acceptable and more than expected desired results
• Providing excellent customer service to designated events
• Responsible for meeting the Sales Targets of the Organization through effective planning, mindset and budgeting
• Liaises with participants and Event Speakers for sales and targets
• Responsible in ensuring dynamic Sales Training for the Team

Associate Sales Trainer for Expedia Sales 2006 January – 2011 January
Aegis Manila Manila
• Six Sigma Yellow Belt, assisted in Six Sigma Green Belt project, Project Apollo: Travel Destination
• Successfully created a Module to improve on Hotel Track and Dynamic Number Placement Sales in competition with Priceline
• Profitably researched and initiated a module for a marketing strategy comparing Expedia and Priceline
• Initiated a special project for Sales Training Retention called All About Being Confident (All ABC's)
• Training for Product Specifics, Sales Coaching, Knowledge Check to determine if agents have fully understood the lesson or updates given; administrative work
• Created training materials for Expedia product updates Measured Rate Of Improvement (ROI) of Agents in sales
• Sales training for the Guest Connect Process, a consultative process of Selling
• Handled and trained Hotel Track for Expedia Sales and Hotels.Com
• Trained for Foundations Training, English Communication and Fluency in preparation For Expedia US Customers
Travel / Sales Consultant (Expedia Sales)

• Top Sales Executive for Q1, Q2 and Q3 of 2009
• Sold USD 3.8M in year 2009
• Achieved 700% sales conversion for a day on Q3 2011
• Manila's Finest Sales Executives (top 20) from 2007-2010
• Assisted customers to make the best possible travel arrangement
• Provided accurate information for customer regarding customs regulations, required documents
• Sales Consultancy for the best travel package for business or personal needs
• Upsell and Cross-Sell of Expedia package features and benefits to customer
Sales Expert (Vonage - VOIP)
• Top 1 Sales Agents of Vonage in year 2006
• Sold USD1.2M in 15 months
• Frequently requested by Vonage Vice President to Sales, Hung Le, to sell for his personal clients
• Provided detailed information about the product offered and closed more transactions than the required target, nothing less than 60% conversion
• Upsell and Cross-Sell of Vonage features and benefits to customers

Project Manager (Writer, Creative Director, Stage Manager) 2006–2011
TSM Events and Marketing Management Manila

• Led the Project Team and coordinated the activity
• Ensured the effective preparation and delivery of all projects, meetings and production with the necessary documentation
• Responsible for the effective flow of information between members and participants in project activities
• Responsible for the ongoing evaluation of the activity and reported on the progress and submission of the final results of the project to the client
• Met with clients or event holders initially to learn about the purpose and expectations for the event

Account Manager for AT&T 2004 February – 2005 December
Vision-X Inc. Manila

• Top Sales Executive for the months of July-November 2005 with conversion no lower than 50%
• Provided updates on AT&T and world class customer service to existing customers
• Inbound Customer Service with Sales for customer inquiries and converting them into sales
• Outbound Sales to win back customers who transferred to other providers and to source out new clients for AT&T

Assistant Branch Manager 2001 January – 2003 December
Center For Pop Music Philippines Manila

• Increased Over-all Sales Revenue to 34% by transacting with different organizations for Extension Classes
• Added earnings by 29% in Q3 and Q4 of 2002 by developing partnerships with programs that train high quality coaches
• Formulated new and creative ideas that added Over-All Sales of 22% from August-December 2003 for the main branch
• Created retention strategies to maintain good working environment within the company by conducting regular follow-up with branch managers to determine the effectiveness of recruiting plans and implementation and reservation

Assistant Head Coach

• Additional earnings of 12% for the main branch by developing a module for children's preparatory singing for kids ages 3-7 years old
• Created Retention effort to improve incentives for coaches
• Created new coaching methods, modules and programs for the training Department
• Assisted in handling the coaches' concerns in regard to coaching techniques

Voice Coach
• Increased 11% total Sales Revenue of the Main Branch by Facilitating Voice Recording of Students in Advance Courses
• Voice Coach of the year (2001)
• Coached from Basic to Advance Courses of the Training School including Creative Stage and TV Performance and Develops new standard of training for new breed of artists and creativity
• Trains and Develops exceptional and responsible Stage and Music artists
In House Script Writer / Editor
• Maintained target of 40% for the Sales of the branch by Handling Stage Show scripts for Concerts, Events (Wedding, Debut, Party) and Commemorative Book of the company
• Additional Earnings for the Company for the research and books written for the Founder Butch Albarracin
• Increased Total Sales Revenue of 21% in the Company by Creating Projects and Modules for further improvement of Voice Lessons and Stage Performance

Stage Director/Stage Manager/Production Assistant
• Handled Stage Shows for Concerts, Mall Tours, and Special Events that added additional revenue for the company
• Led in group production Directed Shows and Pre and Post Production meetings
• Keyed in from conceptualization and planning method to execution of production

Medicine Proper: Medicine
St. Luke’s College Of Medicine Manila, Philippines

Ateneo De Manila University Manila, Philippines

Bachelor of Science: Behavioral Science
Miriam College Manila, Philippines


• Cheri Tree - BANK, Sales personality
• Blair Singer - Sales and Leadership Mastery; Master facilitator; Train The Trainer
• Jordan Belfort - The Art of Selling and Persuasion
• Tom Hopkins - Master the Art of Selling
• Jeff and Kane - Sales and Marketing
• T Harv Eker – Millionaire Mind Intensive (Psychology of Wealth Management)
• Robert Kiyosaki - Rich Dad, Poor Dad; Sales Quadrant
• Alex Mandossian - Guerrilla Business Intensive
• John Kehoe - Master Your Mind