I am a ambitious person. Who has been told, on more than one occasion, my happiness is contagious. Learning is a passion. My curiosity has taken me from Film School, all the way to France with a camera and limited funds. To Improv training at Second City, in Chicago, IL.
Customer Relations Rep., Pier 1 Imports, Ft. Worth, TX 2012-2014
Provide the Pier 1 Experience for our valued customers, assist with pinpointing the features and benefits of most Pier 1 products. Knowledge of available resources and efficiently use the system throughout the call/Chat Support. All while providing a world of culture and knowledge of merchandise, showing empathy when appropriate.
AHA Senior Technical Advisor - Apple, Inc., Milwaukee, WI/Arlington, TX
Phone/Chat support for Apple customers with iOS Devices. At home position, troubleshooting and resolving issues for customers within a timely manner.
Specialist/Mentor/Visuals - Apple, Inc., Chicago, IL/Milwaukee, WI 2010-2012
Selling Apple products, assisting customers with device support (how to and technical support), performing Workshops (software and product hardware) to groups of customers, training other specialist. Being a Mentor, I was seen as a person who is trusted to train and support my team members, with personal and work issues. Visual team member, cabling Mac’s, iPhones. Setting up displays, also over night inventory.
Intern/Freelance NBC Universal KXAS-TV
Floor Directing - queue talent, time management, set design, change studio lights/filters, straighten studio in between live segments. Run Audio board, Chyron, Teleprompter, Camera Man. As the only intern/freelance, I performed these tasks alone.
Second City Training Center, Chicago, IL 2011
Intern NBC-Universal KXTX, Dallas/Ft. Worth, TX 2009
Photography Abroad, France 2009 Tarrant County College, Hurst, TX 2008
Proficient in Aperture, iPhoto, Adobe PhotoShop, DEKO
(Character generator - Chyron), Overdrive/Ross and Vinton
Nikon, Canon, Sony DSLR capabilities
Exceptional knowledge of digital photography and studio work - Ability to work with Flash Photography
Mac OS and Windows Cross Platform
Strong customer focus
Follow instructions well