May

Freelance Advertising Photographer & Commercial Photographer

592
Location:Fairfax, Virginia, United States
Profile:https://www.freelanced.com/may0011021
0
Kudos
3.0
2 Skills
$15
Rate/Hr
Customer Service position where my client care, organizational and sales skills can be utilized to improve customer satisfaction and drive up sales.

Experience

Nationwide Building Society November 2008 - September 2011
Direct Customer Service Representative

• Providing excellent customer service over the telephone to customers with Mortgage and Insurance inquires. Also dealt with basic banking and savings inquires.
• Build rapport with customers on the telephone and look for opportunities to create sales leads which will benefit the customer.
• Deal with and prevent complaints from escalating.
• Use internal computer data bases to input, update and find information.

Armani Exchange November 2006 – March 2007
Sales Associate

• Provided exceptional customer service to clients while selling store apparel and products
• Built and maintained client relationship
• Handled cash and credit transactions
• Followed company standards for security and service procedures
• Performed opening and closing duties, such as cleaning and replenishing products

Convergys September 2005 – March 2006
Call Center Agent

• Provide customers with excellent customer service and credit products to suit their needs
• Efficiently and effectively handle large volume of incoming calls

Partylite, Inc November 2003 – October 2006
Sales Representative

• Sold and distributed high-quality home décor products to clients
• Handled cash and credit transactions and maintained accurate financial records

Glamour Shots June 2001 – November 2001
Photographer/ Sales

• Provided excellent customer service to clients while performing photography duties
• Maintained accurate cash drawer and financial paperwork
• Performed cleaning, restocking and other organizational duties

JCrew November 2000 – May 2001
Customer Service Representative

• Provided excellent customer service to clients while selling store apparel
• Handled large volume of financial transactions, including cash and credit
• Maintained accurate cash drawer and accurate financial paperwork
• Performed inventory and restocking duties
• Abided by all company security and service procedures

Blockbuster Novmember 1998 – May 2001
Shift Supervisor

• Promoted to supervisory position within six months of hire
• Responsible for the daily operation of store and staff during shift
• Handled large volume of financial transactions, including cash and credit
• Maintained accurate cash drawer and financial paperwork
• Provided excellent customer service to clients
• Performed inventory and restocking duties
• Enforced and abided by all company security and service procedures