February 2011– Current
Independent Contractor - Customer Service/QA Prima Games Telecommute
Answer Customer Support emails and troubleshoot account issues.
Perform checks on forums for two websites to assist customers and ensure there are no spam or inappropriate posts.
Perform QA checks for online game guides and make needed HTML changes.
May 2007–September 2008
Executive Assistant Geneva Hospitality Kissimmee, FL
Assisted in preparation of budgets for all four resorts.
Prepared MTD, YTD, rate comparison and financial spreadsheets.
Researched Marketing options and travel statics for overseas properties during the construction phases.
Responsible for all group bookings at both Mike Ditka Resorts for sleeping and meeting rooms.
Prepared End of Month Reports, Daily Managers Reports, and GRC Tracking Reports.
June 2006 – May 2007
Guest Care/Service Department Central Florida Toyota Orlando, FL
Answered inbound phone calls for the Service Department and assisted customers.
Scheduled appointments, provided support, prepared price quotes for parts and repairs for customers.
Made outbound phone calls to confirm appointments, notify customers when parts arrive, and inform them of promotions we are offering to attract business.
June 2003–September 2005
Front Desk Manager Country Hearth Inn& Suites Kissimmee, FL
Managed a staff of 10 front desk and reservations agents for a 212 room hotel.
Worked closely with all other departments to ensure guest satisfaction.
Assigned guest rooms and continually checked reservations for duplicates to ensure maximum occupancy.
Responsible for all hiring, terminations, and employee write ups within the department.
Windows (95, 98, XP, Vista, 7), Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher), Fidelio, Lanmark, RoomMaster, RDP Dos, RDP Win, Word Perfect, Photoshop, Internet Explorer, Firefox, UltraEdit, typing speed of 70 WPM, advanced knowledge of HTML.