Xewkija Johnson

Freelance Customer Response Freelancer & Data Entry Freelancer

647
Location:Independence, Missouri, United States
Phone: 816-912-8673
Profile:https://www.freelanced.com/xewkijajohnson
0
Kudos
4.0
2 Skills
$16
Rate/Hr
Summary High Risk Account Customer Service Representative seeking a long term career opportunity Highlights
• Collect payments • Negotiate payment arrangements on past due accounts • Device troubleshooting • Restore past due accounts • Research billing and payment history • Provide general account services in a home -based call center setting
Experience
High Risk Account Customer Service Representative May 2014- Present Sykes-Work at Home
• Collect payments • Negotiate payment arrangements on past due accounts • Device troubleshooting • Restore past due accounts • Research billing and payment history • Provide general account services in a home-based call center setting • Processed statement requests • Updated account information
Senior Representative Banking Advisor GE Capital Retail Bank- Deposits Department July 2013-March 2014 Merriam, KS
• Processed deposits • Opened CD, IRA, High Yield Savings accounts, and Money Market accounts • Researched billing and payment history • Provided general account services
• Updated account information • Assisted clients with accessing their accounts online • Educated client about GE Capital Retail Banks products and services
Financial Services Representative- TIER II Bank Escalations December 2011- April 2013 H&R Block Kansas City, MO
• Researched and resolved escalated cases for the H&R Block prepaid Mastercard • Researched and resolved escalated cases for the Emerald Advance Line of Credit • Contacted clients, district managers, and tax professionals via phone and email • Mailed and faxed verification of account letters • Processed statement requests • Worked as a subject matter expert • Set appointments for tax professionals • Assisted clients with enrollment in the HR Block income tax course Education Masters of Science in Management Friends University, 2006
Bachelor of Arts in Anthropology Kansas State University
Skills (2) Rating
Customer Response
Data Entry