Summary High Risk Account Customer Service Representative seeking a long term career opportunity Highlights
• Collect payments • Negotiate payment arrangements on past due accounts • Device troubleshooting • Restore past due accounts • Research billing and payment history • Provide general account services in a home -based call center setting
Experience
High Risk Account Customer Service Representative May 2014- Present Sykes-Work at Home
• Collect payments • Negotiate payment arrangements on past due accounts • Device troubleshooting • Restore past due accounts • Research billing and payment history • Provide general account services in a home-based call center setting • Processed statement requests • Updated account information
Senior Representative Banking Advisor GE Capital Retail Bank- Deposits Department July 2013-March 2014 Merriam, KS
• Processed deposits • Opened CD, IRA, High Yield Savings accounts, and Money Market accounts • Researched billing and payment history • Provided general account services
• Updated account information • Assisted clients with accessing their accounts online • Educated client about GE Capital Retail Banks products and services
Financial Services Representative- TIER II Bank Escalations December 2011- April 2013 H&R Block Kansas City, MO
• Researched and resolved escalated cases for the H&R Block prepaid Mastercard • Researched and resolved escalated cases for the Emerald Advance Line of Credit • Contacted clients, district managers, and tax professionals via phone and email • Mailed and faxed verification of account letters • Processed statement requests • Worked as a subject matter expert • Set appointments for tax professionals • Assisted clients with enrollment in the HR Block income tax course Education Masters of Science in Management Friends University, 2006
Bachelor of Arts in Anthropology Kansas State University