With 10+ years of accumulated business and technical knowledge, and constantly evolving interaction skills, I continuously drive strategy, promote a team-oriented focus, streamline business process, and work hard to achieve and exceed goals.
Business Systems Analyst, Spectorsoft Corporation
2012 - present
Monitor, analyze and predict outcome of ongoing business change. Manage SalesForce.com and oversee reporting development requirements. Coordinate efforts to integrate business systems. Manage data integrity between various applications and on-site databases.
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Web Analyst, KPMG
2010 - 2012
Data mined website traffic analytics. Designed and developed trend reports. Subject Matter Expert for web development initiatives and service development planning. Gathered requirements, developed processes and designed web sites. Conducted analysis reporting.
Process Administrator, KPMG
2008 - 2010
Maintained and monitored IT inventory for the Ontario regional offices. Forecasted and tracked the regions’ budget as well as delivered monthly, quarterly and annual budget/inventory status reports.
Business Systems Analyst, N-able Technologies
2007 - 2008
Software license consumption tracking and SalesForce.com administrator. Managed and maintained database and MS Reporting Services environment. Designed and published reports. Managed on-demand provisioning service.
Activations Specialist, N-able Technologies
2005 - 2007
Responsible for building and shipping custom server configurations to customers. Managed end-user software license activation and responsible for license tracking. SalesForce.com administrator.
Deskside Technician, Foreign Affairs Canada
2004 - 2005
Provided onsite assistance with computer setup. Responded to requests to resolve technical issues.