Friends (2)

Bianca Wilson

Freelance Technical Support Freelancer & Software Tester

2712
Location:Fuquay Varina, North Carolina, United States
Phone: 9195865592
Profile:https://www.freelanced.com/biancawilson
0
Kudos
5.0
2 Skills
$13
Rate/Hr
American Airlines 06/2012-Present
Reservation Agent
· Domestic / InternationalReservations
· Collections
· Refunds
· Weather Accommodations
Radio Shack 01/2012-07/2012
Management/ Key Holder/ Product Support
· Management/Lead a team of sales agents
· Log/Inventory
· Sales
· CustomerSupport
· Daily deposits
· Advertisement/ Promote the Branch
· Shipments
IBM 02/ 2011-01/2012
Loan Services/Collections
· Assist with payments
· Collections
· Forbearance Processing
· CustomerSupport
· Payment Arrangements
ACS, A Xerox Company 02/ 2010 –02/2011
Tier1TechnicalSupport/Apple Advisor
· Assist customers with software and hardware technical support
· Explain how to use features compatible with Apple Products
· Consult with customer for pre-sales
· Assist customers with billing/account questions and issues
· Sale/Process warranties for Apple Products
· Assist customers with activating, registering,syncing and downloading Apple Products
· Log/Document all transactions and update customer records
· Maintain accurate spreadsheets ofdates and timesof allservices provided
ACS, A Xerox Company 12/2009 –02/2010
Sprint TSSTechnicalSupport Agent
· Assist customers with paying bills as wellas making account changes