Jacqueline Sears

Freelance Technical Writer & Customer Response Freelancer

Location:Springfield, Missouri, United States
2 Skills
Jacqueline M. Sears

•Demonstrated achiever with exceptional knowledge of working with the diverse public, providing quality customer service, and resolving challenging issues.
•Skilled in all Microsoft Office Suite.
•Proficient at learning new concepts quickly, working well under pressure, meeting deadlines, and communicating effectively.
•Experienced in planning, organizing, and supervising events.
•Successful in both team and self-directed settings.
•Excellent management skills, technical writing abilities, and detail-orientation.

Bachelor of Science Degree, Psychology & Geography
Missouri State University, Springfield, Missouri
Associates of Arts, General Studies
Ozarks Technical Community College, Springfield, Missouri

Career History
Disability Advocate, Southwest Center for Independent Living (2012-present)
•Provide advocacy and peer support to people with disabilities.
•Independent living skills trainer for ages 26 and up.
•Manage a caseload of adults with various disabilities and maintain positive working relationships.
•Receive high volume of calls from the public and assist them with information and referrals for resources out in the community.
•Plan, organize, schedule, supervise and facilitate events for consumers.
•Present to the community about the services we provide.
•Provide community outreach and collaboration with agencies in the southwestern Missouri region.

Community Support Specialist, Burrell Behavioral Health (2009-2012)
•Managed a caseload of up to 20 adults with mental illnesses.
•Formulated individual treatment plans.
•Wrote daily progress notes.
•Provided individual training to clients in completing activities of daily living skills.
•Assisted clients in accessing and utilizing a variety of community agencies and resources to provide ongoing support and activities.
•Advocated for clients with legal matters and represent them in court.
•Exercised discretion and judgment when participating in emergency services in order to provide rapid aid in cases of emotional crisis.

Front Desk Receptionist, Ramada Oasis (2006-2009)
•Assisted guests with checking in and out of the hotel.
•Received high volume of calls to reserve rooms.
•Responsible for handling the billing and gift shop cashier.
•Communicated to management, housekeeping, maintenance, and the kitchen on various orders from guests.

Sidewalk Internship, Springfield Public Works (2008)
•Worked under the Senior Designer and GIS Specialist as
an intern.
•Observed and recorded specific sidewalk data.
•Organized and entered recorded data in GPS data collector.
•Analyzed and edited city sidewalk data using ArcMap software.
•Reviewed planning and zoning plans for future road maintenance.