Summary/Objective: I am a skilled professional with more than 20 years of customer service and legal assistant experience and 5 years of freelance transcription experience, who possess excellent verbal and written skills, and a good command of the English language; and has the ability to achieve above- average service level commitments.
CURRENT TRAINING: Real-Time Court Reporting Student, Key College, Dania Beach, Florida
• Freelance Transcriptionist
• Freelance Scopist Freelance Voice and Real-Time Captioning
TRANSCRIPTION PROFILE: 3 years of providing accurate transcription of audio, video, live dictation and offline captioning files, including, but not limited to: Interviews, Demonstrations, Memoranda, Meetings, Legal Pleadings, Depositions Medical File Summaries, et cetera.
Produced medical transcripts using stenography machine and editing software for specialties such as OB/GYN, Orthopedics, Podiatry, Pediatrics, and Oncology. Proofed medical reports produced by department transcriptionist.
Edit, format, and proof read court transcripts, such as trials, pleadings, voir dire proceedings, in camera proceedings, pretrial conferences, preliminary examinations, grand jury investigations, arraignments and sentencing, and depositions. Proficient with CaseCatalyst, real-time software, Microsoft Word and WordPerfect. I am experienced in reading stenographic notes and write on stenographic machine at 180-200 wpm. I have successfully transcribed audio such as religious sermons, focus groups, business meetings, depositions, witness statements, town hall meetings, corporate minutes and some taped court proceedings. Edit and proofread technical manuals, newsletters, magazine articles, websites, advertising material, and novel chapters for format, grammar, and punctuation.
Rucquoi & Associates d/b/a Jackson Hewitt Tax Service (Seasonal)
West Palm Beach, FL 1999 – Present
Responsible for staffing, training and managing a team of 70 employees, including office and area managers; updating company policies, maintaining management and operating system and supervising and prepare federal, state and corporate U.S. tax returns. Overseeing the production for 11 offices within franchisee’s territory.
Elk, Bankier, Palmer and Christu
Boca Raton, FL
1993 - 2002
Certified Civil Litigation Paralegal
Processed and submitted insurance claims to major company for compensation; Administrative tasks such as data entry, filing and running reports; Draft documents for response to patients; Assisted Insurance brokers with scheduling appointments and organize meetings with potential clients; Maintained accounts for major insurance companies; Sherardized research and generated written legal arguments to counsel
Delray Beach, Florida/Santa Cruz, CA
Director of Customer Service
Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the customer complaint and resolution division, duties included answering customer queries, problem solving and providing detailed information on new products; Worked with new customers in the development of new accounts and the implementation of new systems; Assisted in the development of new policies and procedures; performed market research surveys on customer needs and requirements; prepared weekly sales reports for the sales team and sales management; generated repeat business through successful client follow-up.
• Legal Assistant, Civil Litigation Specialist Certificate
• Strong leadership and teamwork attributes
• Excellent time management skills
• Proficient in computer skills, including: Express Scribe, CaseCatalyst, Microsoft Word
• Internal Revenue Registered Tax Preparer
• National Association of Legal Assistants, Member
• National Association of Court Reporters, Member
• Florida Association of Court Reporters, Member
• Customer Marketing Management Association, Member
• High school diploma obtained 1979
• Associate of Science Degree; Legal Assistant; Palm Beach Community College - 1993
• Key College - Court Reporting – Current Real-time Speed180wpm
*REFERENCES AVAILABLE UPON REQUEST: