Dianne E. Duchow
4564 S. 23rd St., Apt. 3, Milwaukee, WI 53221
414-429-7135 cell • firstname.lastname@example.org
Experienced administrative professional looking to utilize current skill set as well as increase skills. Able to function well in fast paced, high stress environment with strong planning, problem solving, and communication skills. Excellent proofreading skills, punctuation, and well versed in APA formatting.
DrPH in Epidemiology, Capella University, Minneapolis, MN Expected December 2014
MBA in Health Care Management, Capella University, Minneapolis, MN May 2011
BS in Health Care Administration, Upper Iowa University, Milwaukee, WI August 2008
HR Management Certificate, Organizational Leadership Certificate
AS in Medical Assisting, Bryant &Stratton College, Milwaukee, WI December 1986
Department of Health Care Access and Accountability Milwaukee, WI
Office Operations Associate (LTC/EBD) January 2013 to Present
* Clear documents for processing
*Create RFAs for intake processing
*Ordering supplies for LTC/EBD section
* Other duties as assigned
Anthem College Brookfield, WI
Adjunct (Part-time) Medical Assistant Instructor February 2012 to November 2012
* Created lecture PowerPoints
*Demonstrated and mentored students in the taking of vital signs
*Helped students with final check off before externship
Source2/APS Healthcare Brookfield, WI
Telephonic Health Assessment Associate November 2011
* Used language line to speak with Medi-Cal recipients who did not speak English
* Entered hand written health assessments that came from California that were done on-site at *Adult Day Health Centers
Sanford-Brown College Milwaukee, WI
Medical Assistant Instructor March 2009 to April 2011
*Provided individualized tutorial and remedial instruction.
*Mentored and helped new instructors
*Created teaching aids such as instructional software, multimedia visual aids, and study materials.
*Prepared reports and maintained records such as student grades, attendance rolls, and training activity details.
*Created and administered oral, written, and performance tests
Dart Chart Milwaukee, WI
Dart Chart Educator May 2008 to November 2008
*Trained nursing home personnel in multistate locations for web based software program to increase MDS reimbursements.
*Provided ongoing customer support
Shafi Medical Clinic Milwaukee, WI
Assistant Office Manager January 2008 to May 2008
*Managed daily operations of multispeciality office.
*Did first overview of candidates for hiring manager and made hiring recommendations to the clinic Vice President.
*Took patient complaints and found resolutions.
*Expedited and set up operation for new clinic site.
Kaplan College Milwaukee, WI
Medical Office Specialist Instructor April 2006 to February 2008
*Taught first cohort of medical office specialist program
*Developed lesson plans from basic course outline.
*Revamped selected courses to change focus to better reflect curriculum objectives.
On Assignment Milwaukee, WI
Reimbursement Auditor Specialist August 2005 to April 2006
*Audited outsourced billing company for local medical clinic.
*Collected on unpaid claims that were thought to be uncollectable.
*Assisted in conversion to in house billing to improve overall collections.
*Wrote successful appeals letters.
Select Comfort Milwaukee, WI
Sales Associate June 2004 to February 2005
*Generated leads and completed sales process for sleep number bed.
*Repeated contender for top sales position.
Time Warner Cable Milwaukee, WI
Customer Service Lead Representative September 1999 to March 2004
*Promoted from customer service representative to lead customer service representative.
*Conducted training on new promotions, policies and procedures
*Provided technical computer support.
*Mentored new customer service representatives.
*Participated on a committee
*Earned two trips for top sales in first year.
Ameritech Advertising Services Brookfield, WI
ACIS Biller September 1998 to March 1999
*Oversaw work orders for entry into ACIS system.
MEDICAL ASSISTANT EXPERIENCE
Medical Assistant, Medical College of Wisconsin, Milwaukee, WI September 1997 to May 1998
*Worked for specialists in neurosurgery, endocrinology, pulmonology, and neuropsychology.
Medical Assistant , George V. Chandy, MD, SC, Milwaukee, WI December 1989 to July 1996
* Performed clinical duties in pediatric practice.
*Handled upset and irate mothers of patients
*Found solutions for problems in medical office procedures
Medical Assistant ,Meena Chintapalli, MD, SC, Milwaukee, WI December 1986 to November 1989
*Performed administrative duties in pediatric practice.
References Available Upon Request