Jo Ann Maugeri

Freelance Italian Translator & Social Marketer

Location:Astoria, New York, United States
2 Skills
To start a management career by joining a well settled and highly professional organization that provides good career advancement through large efforts and innovative work techniques.

University of Torino, Torino, Italy. Graduated: November 2011
University Degree in Foreign Languages for International Communication

Mother tongue: Italian
Proficiency in reading, writing and speaking of the English and French language

Computers: Proficient skills in Microsoft Word, PowerPoint, Excel and Research capabilities.
General: Excellent interpersonal skills, very outgoing, strong relationship building skills, very organized, able to execute urgent problems efficiently, great accuracy and precision, team player, and detail oriented. Friendly disposition with clear spoken English, and possess a polite and helpful manner.


Ovest Pizzoteca by Luzzo, 513 27th Street, New York October 2013 – Today
• Welcoming guests, demonstrating menu knowledge, answering questions, up selling specialty items, describing dishes, taking orders
• Oversee the training of new employees
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
• Administrative duties including filling employee work records.

A.Y.R. Showroom, 545 8th Avenue, New York August 2013 - Today
Fashion Wholesale/Model
• Preparation for market.?
• Sample send-outs, trafficking and returns.
• Creating and updating contact database
• Helping to prepare for and to work at local trade shows
• Assisting at events
• Maintaining the showroom

Drill Company, 77 Water Street, New York December 2012- July 2013
Admistrative Assistant
• Being the company’s named representative on legal documents
• Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests
• Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
• Set up and uphold manual and automated information filing systems

Numero 28 , 28 Carmine Street, New York December 2012- September 2013
• Taking orders and serving guests
• Dealing with customer concerns and complaints in an effective way
• Assisting with training of new staff
• Communicates well with a variety of different people at all levels
• Able to work well within a team
• Able to pick up new processes quickly and efficiently
• Described and recommended wines to customers

Bocca East Restaurant, 1496 2nd Avenue ,New York November 2012 – January 2013
• Schedule dining reservations and arrange parties and special services for diners
• Welcome guests, escort them to tables, and provide menus
• Manage open table
• Answer phones and take messages

Cipriani Restaurant, Monte Carlo, France & Porto Cervo, Italy April 2012- August 2012 (seasonal)
• Welcomed all customers in a cheerful manner, escorting them to their table with consideration of wait staff coverage and customer preferences
• Worked with management on special customer requests
• Solving problems and handling complaints

Agade Communication, Padova, Italy March 25th-28th 2012
Stand Assistant on the occasion of Vinitaly (Verona)
• Gave information on the product and invited guests to tasting
• Mantained the stand clean and tidy

Billionaire Club, Porto Cervo, Italy June 2012- August 2012(seasonal)
Lion in the Sun Resort, Malindi, Kenya December 2010- January 2011(seasonal)
PR – Hostess
• Escorted customers to their tables
• Promoted and marketed weekly and special events
• Ensured that setup of chairs, tables, stages, decorations and other equipment
• Solving problems and handling complaints

AWE (A World of Events), Torino, Italy November 2011-Present
Congress Hostess FIAT, Welcome girl at Juventus Stadium, Hospitality hostess at Jaguar Golf Trophy event
• Monitored reservations of VIPs and special guests, planned programs of the shuttles
• Received and welcomed guests, attending to all of their needs
• Prepared and delivered gift bags for guests

Tour Leader Bank s.r.l., Milan, Italy February 2012 – March 2012
Receptionist on the occasion of LUXOTTICA buying days
• Received and welcomed guests with due attention, directing and informing according to their needs
• Answered phones, took messages and made reservations

Fashion Team,Torino, Italy February 2010 – Present
Fitting model for: Robe di Kappa, Conbipel, Comme toi, Kristina Ti
Hair model for: L’Oreal

Fornarina s.r.l., Asti, Italy September 2008 – December 2009
Shopping Assistant
• Operating the tills, including cashing up and completing paper work at the start and end of shift
• Assisting customers in the selection and purchase of items