Frank Lee Braxton

Freelance Hardware Repair Freelancer & Help Desk Freelancer

Location:Augusta, Georgia, United States
2 Skills
Alameda University: Master of Business Administration Business Management
Argosy University Online: Bachelor of Business Management
Miller-Motte Tech College: Computer Specialist Diploma
Griffin College: Accounting Associate Degree
Amherst County High: Diploma
Work Market March 2014 – Present
Augusta, GA
Field Service Technician
• Contract work for several organizations
• Repair POS systems
• Migrations Windows XP to Windows 7
• Printer Repair Lexmark, HP, Dell, Minolta
• HDTV repair
Active Directory
Vodastra Solutions April 2014 - Present Augusta, GA
Printer Field Technician
• Performed Printer repairs for businesses in the Augusta area.
• Assigned to multiple clients
• one call process for repairs; Proactive in maintenance on Printers and services
• worked on contracts
Braxton Computer Services May 2006 – Present
Augusta, GA
Owner / Technician
• Performed diagnosis and computer desktop support for IBM and compatible computers
• Performed software and hardware support included the use of Micro 2000 and Post Probe for diagnostics, general cleaning on internal computer components, software optimization, maintained management users using Microsoft Visio, Server 2008
• Repaired computer installation of computer hardware and software, diagnosis of computer systems IBM computer systems.
• Installed hard drives, memory chips, replacing of customers battery in systems, installing operating systems on customers PCs, diagnostics using Micro 2000, cleaning and maintaining customer’s computer systems
• Tutoring customers on Windows Office Basics
• Assisted customers with installing programs Win NT, Windows 98, Windows 2000, Windows XP , Vista, Windows 7 Enterprise, Windows 8 Enterprise

Barrister Global Network April 2008 – Present
Augusta, GA
Field Technician for Dell and Unisys (Contractor)
• A primary function is hardware repair for Corporate and Residential customers
• Inventory of parts and retrieve parts from pre-approved delivery agencies
• Mobile services installing and servicing hardware for Dell computers.
• XP system migration, Installation and troubleshooting of software programs
• Cisco Server – Router implementation, cabling and troubleshooting
• Diagnostics on hardware and software troubleshooting on HP Printers
• Data Backup for Cloud Environment
• Augusta, GA Airport TSA Contractor

Trend Source Sep 2007- Feb. 2013
Augusta, GA
• Mystery Shopper – Revealed and unrevealed in store survey’s
• Insurance Audits – Medicare and Medicaid
• On-Site Inspections – Buildings, surrounding areas
• Assisted customer with downloading programs from the Internet (Explorer) and properly installing software on customers system
• set up HP desktops, laptops, servers, and printers and Lexmark printers

SITEL Nov 2005 – July 2006
Augusta, GA
Technical Support Representative
• provided technical support for wireless cell phones and computer support for clients in a call center environment for customers including the Hurricane Katrina survivors
• Duties included remote servicing used Remedy and Icoms customers with their cable modem troubleshooting to make sure customers Mac address and IP address were online, Pinging customers systems-IBM and Macintosh-checking outages in area
• Assisted customers with resetting Passwords on their systems, resetting customer’s wireless routers, Using Linksys site for further assistance, and determining whether their internet connection was associated with their routers.
• Supported Outlook Express, Windows 98, Windows 2000, and Windows XP, Vista, and Mozilla Fire Fox
• Assisted customers with disabling firewalls on their system, and assisted customers by writing tickets for truck rollouts for emergencies
• set up HP desktops, laptops, servers, and printers and Lexmark printers

Wal-Mart May 2003-April 2005
Harrisonburg, VA
Assistant Manager

Braxton Computer Service Sep 2000 - May 2003
Lynchburg, VA
Owner / Technician
• Maintained and repaired computers
• Services included the installation of computer hardware and software, diagnosis of computer systems including IBM and compatible computer systems

Quality Foods September Oct 1996 – Jan 2000
Madison Heights, VA
Customer Service Representative
• Customer service orders, Data entry, Inventory control, and Customer billing.

Speedway Aug 1994 - May 1996
Augusta, Ga
Assistant Manager
• provided quality customer service over the phone.
• Inventory control, Sales, Customer, Audit store, Daily bank deposits.

Print N/W Six Sigma Dec 1992 - June 1994
Tacoma, WA
Assistant Manager
• Oversee Production of Computer Manuals and Software Production for various companies.
• Fork Lift operator, Quality Control, Lean manufacturing, Inventory, maintenance, Line Leader, and support.

U.S. Army May 1988 - Oct 1992
Fort Lewis, WA
Chemical Specialist
• Honorable Discharged, Gulf War Veteran
• Squad Leader, Duties include reconnaissance and decontamination, CPR Certified, Master Fitness, Airborne
• Mission Readiness - Insured soldiers maintained equipment, Finances, conducted training exercises
• Security, Surveillance missions, Forestry, Inspections, Organizational Functions for community

• Secret Clearance (TSA, DHS, DOD, ITIP Certified)
• A+ Certified
• Dell Certified
• Network Certified
• HP Certified
• Georgia Work Ready
Skills (2) Rating
Hardware Repair
Help Desk