11 Lon Helyg
Personal profile: In my work history I have experienced bar work from glass collector to assistant manager, completed civil service contracts from admininstration assistant
working up to tribunal clerk and usher. I have also done a wide range of community projects for disaffected children, including play schemes, drama groups, art classes and working with Nottingham City Council as an outreach worker in poor areas. Finally I have run my own business as a tattoo artist and built a salon from conception to delivery of service and through this experience gained valuable skills in customer service, marketing, accountancy, and management.
Shop Direct Group(Littlewoods) - Customer Service Agent 2007-2011
Telesales, answering telephone queries regarding deliveries,adjusting accounts to reflect returns, rewards system queries and errors, selling insurance,learning and adapting to constant changes,providing a first class customer experience.
Morrisons PLC - Assistant Departmental Manager 2005-2007
Responsible for stock control, unloading wagons, staff rotas,fork lift driver(counter balance), organising bad stock, and internal audits.
Kameleon Beauty Works -Tattoo artist and Salon Manager 2002-2005
From building the salon through to designing and carrying out skin art, staff recruitment, book keeping, nightclub work, festivals, market research and business planning, health and hygiene, concept work and general management.
Employment Tribunal Service-Tribunal Clerk and Usher 2002-2002
Duties included answering queries from the public, legal profession, and ACAS on cases,issuing summons on employers, processing cases,updating databases, administrating for the tribunal chairman and ushering parties through the tribunal process.
Nottingham City Council - Sessional Play Worker 2002-2002
Duties included outreach work with children in poverty stricken areas on a part time basis, using art and traditional street games to bring the local community together in play.
Rosie O’Briens Yates’ Wine Lodge Assistant Manager 2000-2002
Duties included day to day running of pub and night club, staff management, cash handling, stock control, security arrangements, serving arrangements, serving the public, and marketing.
The Inland Revenue -Revenue Assistant -1999-2000
Duties included tax records on revenue database, answering public queries,processing P45s and P46s and weeding files.
Work History Continued:
The Beechdale Hotel - Bar Cellar man 1998-1999
Duties included serving customers, cash handling,general cleanliness of public areas and maintenance of cellar.
The Independant Living Fund-Administration Officer 1997-1999
Duties included an alphabetical case load of disabled clients,which were my responsibility to liase and provide funding for there domestic care costs, via visiting social workers, work with the fraud department in relevant cases, and use database spread sheets and word processing packages to constuct reports and conclusions.
Qualifications And Education:
Bluecoat Comprehensive School and Sixth Form 1986 -1991
Basford Hall College 1991-1992
Art and Design B
English Literature C
English Language C
BTEC National Diploma In Business and Finance Pass
RSA Computers Clait Modules 1 and 2 Merit
Basic Food and Hygiene Pass
Dawn Cragg School of Comestics: Certificated to perform skin art
Dawn Cragg School of Cosmetics: Certifictated to perform Mehndi
References available on request.