Skilled in acquisition, synthesis, and presentation of information in oral and written reports. Experienced working with people with different levels of education and skills. Computer literate and trainable; organized; good math skills; capable of independent work and judgment. Confident under intense pressure, with multiple deadlines, and with upset students. Self-motivated. A person who gets things done.
Bachelor of Arts in English, William Smith College, Geneva, New York, June 1969.
Juris Doctor, Syracuse University College of Law, Syracuse, New York, May 1979. Admitted to practice in New York State.
Master of Science in Library and Information Science, Syracuse University School of Information Studies, Syracuse, New York, August 2010.
Publications and Events Coordinator, Center for Policy Research, The Maxwell School, Syracuse University. January 1994 – July 2011. The Center is the largest social science research program within the Maxwell School, home to 27 faculty, the same number of graduate students, and a support staff of eight. As the chief editor, I wrote, edited, and designed informational and promotional materials, research funding proposals, project reports, research publications, books, journal articles, and 44 CPR Policy Briefs. I edited manuscripts for faculty and students whose first language was not English. I organized and administered the annual Herbert Lourie Memorial Lecture on Health Policy for 20 years, and edited the transcribed lectures for publication as CPR Policy Briefs. I also designed and mounted the original CPR website in 1995, using hand coded HTML. To support the faculty and grad students, I collected and disseminated information about web resources, external research funding opportunities, and student employment opportunities, and taught grad students how to conduct their own searches. I customized the end user interface of specialized bibliographic software (Endnote, Reference Manager) and trained faculty, staff, and grad students in its use. In 2002 I received an SU Exemplary Achievement Award (staff).
Assistant to the Director, Gerontology Center, Syracuse University. July 1990 – July 2011. Supported the outreach activities of the Director of the SU Gerontology Center. Advised and counseled students about earning a Gerontology Certificate; kept Gerontology Center faculty affiliates and students informed about aging related coursework, research projects, and special events taking place on campus. Designed and maintained Gerontology Center website. Delivered presentations on web resources for teaching college students about aging at national gerontology conferences.
Systems and Training Coordinator; Registration, Scheduling and ID Office; Office of the Registrar; Syracuse University. August 1988-September 1989. Maintained university wide registration and course databases; helped individual students register for classes (before individual online registration became available); trained academic department staff to maintain their class information in the central database.
Word Processing Specialist, Metropolitan Studies Program, The Maxwell School, Syracuse University. November 1985 - August 1988, September 1989 – July 1990. In 1985, became the first SU word processing specialist, in response to the social science research program's need for more sophisticated word processing software than was supported by the University's Administrative Support office at that time. Evaluated word processing software programs; taught faculty, other staff, and graduate students how to use the software to prepare dissertations, journal articles and other manuscripts. Identified software shortcuts and customization to meet specific needs of the program.
Other professional experience: Practiced general law in Syracuse, New York, 1982-1983; writer/editor, U.S. environmental Protection Agency, Region VII, Kansas City, Missouri, 1980; investigator, Onondaga County Office of Consumer Affairs, Syracuse, New York 1974-1975; secretary; Kelly Girl; USPS temporary clerk/carrier and data conversion operator.
Volunteer Community Service
English as a Second Language (ESL), Citizenship, and Basic Numeracy Tutor: (1) tutor, tutor trainer, test administrator, Literacy Volunteers of Greater Syracuse (LVGS) 2007-2011; certified administrator of Best+ and Adult Basic Education (ABE) assessment tests; trainer of new tutors, 2010-2011. (2) ESL and keyboarding tutor for Onondaga County JobsPLUS!, spring 2009. (3) tutor preparing refugees to take USCIS citizenship test, Somali Bantu Community Association of Onondaga County, Inc., 2010 – present. (4) Writer/editor for grants, resumes, and general correspondence, Somali Bantu Community Association of Onondaga County, Inc., 2013.
IRS-Certified Tax Return Preparer, PEACE, Inc., and Volunteer Income Tax Assistance (VITA): interviewed low- and moderate-income taxpayers in Onondaga County, prepared their basic federal and New York State tax returns for electronic submission, tax seasons 2009 - 2011.
American Red Cross, Onondaga-Oswego Chapter: Donated 15+ gallons.
Notary public: Commissioned in Onondaga County, State of New York, 1981 - present.
Margaret M. Austin, Associate Director for Budget and Administration, Center for Policy Research, 426 Eggers Hall, Syracuse University, Syracuse, NY 13244-1020, (315) 443-9070, firstname.lastname@example.org.
Esther E. Gray, Special Assistant to the Vice Chancellor and Provost, 500 Crouse-Hinds Hall, Syracuse University, Syracuse, NY 13244, (315) 443-2941, email@example.com.
Thomas H. Dennison, Professor of Practice in Health Services Management, Center for Policy Research, 426 Eggers Hall, Syracuse University, Syracuse, NY 13244-1020, (315) 443-9060, firstname.lastname@example.org.