Summary: Accomplished technical communication professional with journeyman-level experience and verifiable credentials, including Lean Six Sigma Green Belt certification and TOP SECRET security clearance. Self-motivated, goal-oriented team player driven to exceed all expectations as an exceptional, dependable performer capable of successfully completing any assignment in high-quality, meticulous fashion. Superior skills in:
• Microsoft Office tools/Windows platforms • Complex problem solving
• Adobe Acrobat • Time/resource/change management
• Interpersonal communication/interviewing • Detail orientation.
Eagle Point Power Generation, West Deptford, NJ 2013–Present
Senior Technical Writer
Current contract assignment at this cogeneration power facility has afforded ample opportunity to develop myriad technical procedures covering all aspects of plant operations, including electrical, chemical, mechanical, metallurgical, etc., imperatives germane to all plant systems, equipment, and attendant components.
Lockheed Martin Corporation, Moorestown, NJ 2003–2013
Senior Technical Editor/Writer
Utilizing an array of Microsoft Office and Adobe Acrobat tools, wrote/redacted content to ensure that 200 information system security-driven documents used for processing classified national security information technically adhered to internal and Government security guidelines.
As a certified Lean Six Sigma Green Belt, exercised quality control over and ensured consistency of standard procedures, work instructions, training materials, presentations, work-flow processes, System Security Plans, etc.
Using MS Visio, established complex work-flow process-maps for standard operating procedures and conceived concomitant file-directory design structure that facilitated maintenance of administrative systems for digital softcopies stored in an electronic repository.
Developed a System Security Plan Review Guide, Learning Management System Access Guide, and System Security Plan Life-Cycle Overview (with attendant, full-color flowchart) per customer specifications.
Received 6 Service Recognition Awards for outstanding contributions to various high-level organizational initiatives/projects that involved developing salient work-flow processes resulting in significant cost savings; writing, redacting, and formatting more than 100 procedural documents under a severe deadline; etc.
Provided technical documentation services with high-impact results to the Technology Services Information Systems (IS) Department. Supported IS staff by writing/editing functional user guides, policies/procedures, standards/directives, informational documents, etc., in a fully electronic/web-based format, utilizing a Windows-based platform with multiple Microsoft Office software applications.
Developed/maintained all extant department documentation repositories. Driven by urgent customer demands in a highly active work environment, successfully managed projects in self-directed fashion from inception and completed tasks under minimal supervision.
Performed comprehensive/multi-faceted technical editing duties on myriad forms of electronic U.S. Navy Aegis radar technical shipboard documentation, including system description, operation, and maintenance manuals, to ensure high-quality customer deliverables. Established/enforced writing standards in accordance with overarching requirements.
Researched/wrote statements of company experience and capabilities for use in multi-million-dollar contract proposals. Executed value addition to Subject Matter Expert manuscripts to adhere to departmental standards. In accordance with Statement of Work requirements, generated resumes and Key Personnel sections. Also developed public relations and marketing brochures.
Wrote/redacted entire suite of Corporate Computer Services User Guides. Compiled an organizational Software Directory. Served as Subject Matter Expert to technical personnel relative to developing requisite documentation and corresponding graphics design. Generated organizational Annual Report that was distributed to companywide customer base. Converted hardcopy documentation listing to electronic database and maintained all content.
Education: Temple University – B.S. *** Laude, Journalism
Training: Microsoft Office Suite – Ongoing
Lockheed Martin Professional Development Program – Soft-skill development
Massachusetts Institute of Technology – Technical Writing Seminar
Rensselaer Polytechnic Institute – Technical Writing Seminar
Professional Societies: Society for Technical Communication – Senior Member
Volunteer Service: American Peace Corps (Nepal, Asia)
Ronald McDonald House Foundation
United Way Campaign