Stacy Graves

Freelance Caricature Artist & Logo Designer

Location:Rockford, Illinois, United States
2 Skills
Most of my experience listed are careers throughout the past few years. My artistic experience includes acrylic,watercolor, pen and ink, pencil illustrations, logos, some graphic design with photoshop and adobe.

Temporary Project Support IT
[March-July 2014] [Growmark/STL] [Bloomington, IL]
Computer hardware and software support
IE10,Java, Altiris install and updates
Dell pc rebuilds

ESC Help Desk Analyst- Help Desk Representative
[August 2013-March 2014][Caterpilar/Volt]
Computer hardware, software, electronics and internet services
Software installation and hardware requests
LAN, CWS, ACF2, CITRIX, Lotus Notes password resets and applications
Knowledge of CAT standard processes
4HELP docs, REMEDY, IMAP, BOMGAR, SCRIPTY, CAD, Cisco phones, Transfer groups
Customer service representative/call center
EDI,Dealer, Supplier support
Experience with Caterpillar operating systems, software and browsers
Built work relationships with other support groups
IT troubleshooting

Charge Reconciliation
[July 2012-August 2013] [Medical Management Professional] [East Peoria, IL]
Run reports on hospital codes sent to our company
Make spread sheets on Excel from those reports
Go through thousands of CPT codes weekly to make sure that the doctors and coders are coding correctly
Calling insurance companies and patients
Filing medical bills and personal information
Entering billing information
Work With Excel, Office Suite/Outlook, Tacs-Sal Interfaces, and Imagine Interfaces

[August 2011] [American Heart Association] [Peoria, IL ]
[Updated CPR Card]
[March 2010-July 2011] [Kaplan University] [Davenport, IA ]
[Pharmacy Technician]- No Degree
[Aug 2000-May 2002] [Art Instructions School] [Minneapolis, MN] [Basic Art Certificate]
Skills (2) Rating
Caricature Art
Logo Design