Arne Gershwin Gogo

Freelance Article Writer & Blog Writer

1385
Location:Mati, Davao Oriental, Philippines
Profile:https://www.freelanced.com/arnegershwingogo
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ARNE GERSHWIN GOLES GOGO
207 Rizal St. Beside Bador Barbecue
Mati City, Davao Oriental Philippines
+639097375687
arnegershwingogo@yahoo.com

Professional Profile

• Accomplished career demonstrating consistent success as a Market Research Interviewer, outstanding track record in assuring quality research study.
• Effective communicator with excellent planning, organizational, and negotiation strengths as well as the ability to
lead, reach consensus, establish goals, and attain results
• Exercised strong interpersonal communication skills with customers and department personnel.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Utilized multiple call center support applications to efficiently assist customers and agents.

Summary

Experienced in providing the best possible customer service and guaranteeing total customer satisfaction
Proven patience, tolerance and immunity to working in stressful environment
Proficient in providing on job training to new recruits

Personal Information

Age: 21 Date of Bir: 03 Dec. 1989 Weight: 48 Kg. Religion: Roman Catholic
Nationality: Filipino Gender: Male Height: 5'7


Educational Background

Degree: Bachelor of Arts Major: Mass Communication
Institute / University: Holy Cross of Davao College


Latest Employment

Botomliner (TV Production)
The Bottomline with Boy Abunda
ABS- CBN Studio 5, Sgt. Esguerra Avenue
corner Eugenio Lopez Drive, Quezon City

Job Description
• Engages in no- holds- barred interviews to dig deep into the heart of the controversy by asking questions involving the guest interviewee in which being debatable
• Evaluates the best guest's performance after the interview
• Demonstrates best judgment after the interviewee is being
• evaluated
• Responsible for working very closely with producer, director and production team
• Communicate with writers, members of the public, artist's agents and publicity staff
• Researched and gathered materials and information necessary for the preparation and execution of the production processes
• Provided pre and post production assistance to artistes and production staff
• Ensured all deliverable are made to specifications and distributed by deadline

Quality Assurance Analyst
Opinionology
4thLevel. NCCC Mall, McArthur Highway
Matina, Davao City

Job Description
• Responsible in maintaining quality calls
• Responsible in coaching the proper interviewing procedure
• Educating the proper pronunciation and articulation
• Demonstrates best judgment after the interviewee was being interviewed by the interview
• Managed multiple priorities and maintained effective results in a quota driven workplace
• Accepting assignments as part of a team project
• Using call center support applications to enhance assistance to customers and agents
• Compiled, sorted, and verified accuracy of data to be entered
• Worked with business analysts, developers, and content department to resolve issues
• Attending meetings with the managers to implement new ideas and plans to improve the quality of the application
Market Research Interviewer
Opinionology
4thLevel. NCCC Mall, McArthur Highway
Matina, Davao City

Job Description

• Conducts research studies ranging from political, awareness, to consumer satisfaction surveys by calling the people from the United States
• Maintains productivity rate in every survey project
• Ensures quality calls in every monitoring
• Attended phone calls, concluded the nature of calls and assisted callers to the proper department
• Kept detailed messages from the person called upon, containing name, call timing and business nature
• Strike a positive and cooperative tone with both respondents and coworkers.
• Exercised strong interpersonal communication skills with customers and department personnel
• Interviewed and gathered data from people in a wide variety of industries including consumer goods, high technology, banking, retailing, and health care
• Multi tasking and maintaining high level of efficiency while meeting deadlines and quotas


Working Experience


English Tutor
Bethel Learning Center
Km.3 McArthur Highway, Matina Davao City
April – June 2008

Job Description

• Delivering scheduled lectures to the assigned classes
• Arranging periodic performance evaluation tests and providing detailed feedbacks about areas of improvement
• Accomplishing regular classroom debates to raise the students interests and understandings of the subject
• Assisting the school administration in arranging special functions / celebrations
• Counseling students as per their academic needs
• Counseling students as per their academic needs
• Selecting the material for teaching English, providing it to the students, and thereby enhancing their knowledge of English
• Preparing the lesson plans according to the needs of students
• Evaluating the performance of the students and providing them a feedback Teaching English by using various methods as well as audio visual aids

Front Desk Officer
Legaspi Suites
Ramon Magsaysay Avenue
Chinatown, Davao City
October 2007- April 2008

Job Description

• Scheduled bookings and maintained up-to-date confidential guest files
• Organized local tours and activities for hotel guests
• Orchestrated hotel special events and reservations
• Managed customer relations and provided exemplary service to all guests
• Troubleshot and resolved problems
• Handled customer complaints.
• Supervised front desk staff.
• Provided telephone support; investigated and resolved invoice problems
• Provided discreet secretarial and reception services.
• Completed general office duties including typing menus, filing, taking telephone bookings, processing cash and credit card payments
• Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence

Customer Service Representative
Concentrix
I.T Park Damosa Gateway, J.P Laurel Avenue,
Lanang Davao City
April 2007- September 2007

Job Description

• Answering phone calls professionally and efficiently
• Routing calls to correct department
• Identifying, researching and resolving customer issues using computer database
• Completing call logs and call reports
• Making follow-up calls to customers whenever necessary
• Provides effective and timely resolution of a range of customer inquiries
• Strive for one-call resolution of customer issues
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
• Maintained a good communication with the customers and the team members
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities

Skills
• Very articulate with excellent communication skills and great telephone skills
• Keen listening and quick thinking abilities
• Patient, empathetic and convincing
• Pleasant and cheerful voice quality
• Adaptable, can work in shifts
• Deep sense of cleanliness, neatness, honesty and reliability
• Confidence in talking to a wide range of people
• Undergone formal training of Accent and Phonetics
• Proficiency in computer handling and web browsing
• knowledge of recruiting, interviewing, and placement techniques and procedures
• Profound ability to maintain courteous demeanor when interviewing hostile or frustrated applicants
• Strong ability to understand and carry out instructions

Awards and Recognitions

Best Debater
? English 6 Argumentation and Debate Exhibition, HCDC Auditorium, March 2008

Extemporaneous Speaking- 1st placer
? English 3 Oral Communication Contest, Speech Lab., September 2007

Oration - Champion
? Siglakas Week, DOSCST, December 2006

Smart Talking with Interviewing- 1st placer
? MUMHO WEEK- Humanities Division, DOSCST, September 2007

Hall of Fame- Awarded Five times as Best Agent
? Opinionology from May to November 2009

Hobbies/Interest

? Traveling
? Listening to Music
? Interacting with People
? Net Surfing
? Reading Newspapers
? Watching Television

Seminars/ Affiliations



ABS- CBN TV-4 Davao
Shrine Hills,
Matina Davao City
November 2008

TV Writing and Production Workshop
MassCom Center
Holy Cross of Davao College
March 2009

Journalism Workshop
MassCom Center
Holy Cross of Davao College
September 2009

Basic Research Workshop
MassCom Center
Holy Cross of Davao College
November 2009

Radio Congress
Audio Visual Room
Holy Cross of Davao College
March 2010

Advertising Congress
Auditorium Center
Jose Maria College
October 2010




Clubs/Organizations

? HUKKOM- Hukbong Komunikasyon ? WIRE 1 Blazing Currents

? GEMS- Guild of English Majors ? TEAM Salem



Character References

Angeline Sepe Marjorie May Teh
Quality Assurance Head Business Operations Specialist
Western Wats Philippines Focusinc
4th floor. NCCC Mall, McArthur Highway SM Davao
Matina, Davao City Quimpo Buolevard DavaoCity
+639217934512 +639237273703
`


Laisa Roldan Marilou Monreal
Quality Assurance Suervisor Techinical Trainer
Western Wats Philippines Concentrix
4th floor. NCCC Mall, McArthur Hghway I.T Park Damosa Gateway, J. P Laurel Avenue
Matina, Davao City Lanang, Davao City
+639213866455 +639182909263
Skills (2) Rating
Article Writing
Blog Writing