09 March 2009 - 31 December 2010
Help Desk Technician
FUJITSU&Astellas – Lisbon, Portugal
Call Center (MITEL – IP telephony), Remote Assistance (LogMeIn), Active Directory tasks, VPN issues/configuration, Incident and Change Management/Handling, IT Trainings, Software Installation/s and fixing Issues, Emailing/Outlook…
Edificio Colombo, Torre Oriente, Av. Colégio Militar Nº 37F – 1º Piso,, 1500-180 Lisbon (Portugal)
Administrative and support service activities
01/11/2008 - 31/03/2009
Inform visiting guests about availability of rooms.
Allot rooms and check the identity of the person through valid identity proofs.
Greet customers and answer their queries.
Maintain records of guests and visitors coming in and going out of the hotel.
Offer guests something to drink as per the availability of the resources.
Avenida Duque de Loulé 95 5º, 1150-089 Lisbon (Portugal)
Accommodation and food service activities
01/09/2006 - 30/11/2008
Install all new hardware, systems, and software for networks.
Install, configure, maintain network services, equipment and devices.
Supports administration of servers and server clusters.
Manages all system back-up and restore protocol.
Plans and supports network and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems.
Documents network problems and resolution for future reference.
Monitors system performance and implements performance tuning.
Manage user accounts, permissions, email, anti-virus, anti-spam.
Requires a thorough knowledge of networking essentials.
Oversee software and network security.
Strong analytical abilities and professional office experience