Ana Rodriguez

Freelance Customer Response Freelancer & Word Processing Freelancer

871
Location:Yonkers, New York, United States
Profile:https://www.freelanced.com/anarodriguez
0
Kudos
3.5
2 Skills
$10
Rate/Hr
ANA RODRIGUEZ

143 School Street, Apt. 1s | Yonkers, NY 10701 | 914 – 207 - 0492 | anarodriguez2007@gmail.com

OBJECTIVE
To obtain a telecommuting position where I can utilize my years of customer service experience.
SKILLS PROFILE
- Data Entry Skills
- Proficient in Microsoft Word, PowerPoint, Outlook and Excel
- Working knowledge of Spanish
- Keyboarding 70 WPM
- Excellent oral and written communication skills
EMPLOYMENT HISTORY
9/19/2002 — 6/15/2011

Port Chester, NY
- Supervised staff of 8 and trained new representatives as needed
- Responded to customer complaints made with various state agencies as well as with handled escalated customer complaints
- Assisted manager with various tasks as needed
- Handled heavy influx of customer communications via phone, email, voicemail, instant messenger and postal mail
- Assisted in expediting orders for high end clients
- Provided coverage as needed when management team was not in
- Implemented rules and policies for more effective customer service
8/1/1999 — 10/1/2003

Port Chester, NY
- Supervised staff and trained new representatives as needed
- Responded to customer complaints and inquiries via phone or person to person contact
- Assisted manager with various tasks as needed
- Handled heavy influx of customer communications via phone
- Assisted in expediting orders for clients
- Provided coverage as needed and assisted with inventory control
- Implemented rules and policies for more effective customer service