ERIC DOUGLAS BEARD
2612 W. Erie Avenue Apt. F
An accomplished Customer Support Professional with over twenty five years of experience. I have been privileged to spend eight of those years in the call center environment. With possessing skill in escalation control and problem solving, I am also an accomplished speaker.
POETIC POSSIBILITIES, Lorain, Ohio/Philadelphia Pennsylvania
Author, Poet, Public Speaker June 2010-Present
?Prepare works in appropriate format for publication, and send to publishers or producers.
? Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material.
? Developed and innovated the concept, “Organizational Dedications.”
ACCOR NORTH AMERICA, Columbus Ohio
General Reservations Agent, Innosuorce May 2010-August 2011
?Was rated the second highest sales agent among Contract Associates with an average call per hour between 15 and 20 calls.
? Kept accurate records of customer interactions or financial transactions, recording details of inquiry, complaints, or comments as well as actions taken.
? Confer with customers by telephone to provide information about products or services, enter or cancel orders, or obtain details of complaints.
ERIC DOUGLAS BEARD
SAFELITE AUTOGLASS, Columbus Ohio
Client Claims Representative, February 2010-May 2010
? Accomplished as a Business to Business contact professional.
?Confirmed insurance policy terms, and determined if particular loss is covered.
?Reviewed claims adjustments with dealers, on approved and disapproved insurance claims.
MEDCO PHARMACY, Columbus, Ohio
Accounts Receivable Agent, August 2009-February 2010
? Administered client support contact through inbound and outbound calling.
? Located and monitored overdue accounts, using various automated computer systems.
? Arranged and established payment plans based on customer’s financial responsibility.
NATIONAL CITY, Columbus Ohio
Financial Advisor, January 2007- August 2009
? Exhibited exceptional attention to detail considering clients’ financial concerns.
? Contacted perspective clients via outbound calling to present information on available services.
? Determined customer’s financial concerns and prepared proposals for services to address those needs.
OSI/QUALINK, Columbus Ohio
Medical Project Analyst, January 2006 – January 2007
? Prepared itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
? Performed bookkeeping work, including posting data or keeping other records concerning costs of goods or services.
?Performed skip trace procedures on 90-day default accounts.
ERIC DOUGLAS BEARD
AFFINION, Columbus, Ohio
Retention Product Specialist, June 2005 – January 2006
? Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Refer unresolved customer grievances to designated departments for further investigation.
Godman Guild, Columbus, Ohio
General Eduacation Diploma, June 2011
Dickinson Business School, Philadelphia, Pa. June 1986
“Funeral Service, “Church of the North Coast, November, 2013
“Children’s Story Reading Program,” Little Lighthouse Learning Center, February, 2013
“Commencement Ceremony,” Godman Guild, June, 2012
“Black History Pageant,” Church of the Rock Ministries, February, 2013
Organizational Dedication Presenter:
Emergency Shelter Systems, “Women of Faith,” “Faith 8”
Godman Guild Association, “The House of Godman’s Guild”
Church of the Rock Ministries “The Church of the Rock”