RESUME FOR MONICA E. JEFFRIES
11/02-Present Certified Interpreter & Translator and Bilingual Benefits Communication Consultant
* Freelance interpreting and document translation services for various agencies with good reputation throughout Washington, Oregon, Idaho, Montana, Colorado, Utah, California, Georgia, Arizona, Michigan & Maryland. Currently working in getting certified to provide services Globally.
* Outstanding interpreting services for a wide variety of Hospitals, Clinics, and Community Centers, as well as Government Agencies (State & Federal) & Private Organizations.
* Proficient in presenting in English & Spanish - benefit materials and lingo for companies with 5,000+ employees.
2/02-7/02 Human Resources Manager and Buyer, GM Nameplate Auburn, WA.
* Performed all buying and overall HR tasks.
*Part of core group of people that helped create the GM Nameplate Auburn Plastics Division after Fleck Company’s closure in January 2002.
*Responsible for material procurement to ensure production and delivery of product on time, every time.
*Acted as main person coordinating lay-offs until the plant was completely shut down.
3/00-2/02 Human Resources Administrator, Fleck Company Inc. Auburn, WA.
*Created new policies (in English & Spanish) & maintained current ones under direct supervision of the President & CEO.
*Developed employee relations and helped improve employee morale; helped with interpreting & translation of documents for employees with ESL (English as a Second Language).
*Reduced benefits costs by reviewing and proposing new benefit packages, policies and/or wage administration programs.
*Performed full hiring tasks - interviewing, hiring, team building.
*Supervised 2 front office assistants & overall reception/office activities.
*Translated documents & policies for Fleck de México, S.A. de C.V.
2/99-3/00 Customer Service Specialist. Fleck Company Inc. Auburn, WA.
*One and only Interpreter for Account Managers & President/CEO.
*Responsible for providing excellent customer support to 20+ accounts, including 5 international ones (Mexico, Brazil, Spain, Singapore & France).
* Effectively managed accounts meeting customer’s demands in a timely manner.
*Acted as trainer for employees with ESL (English as a Second Language) when needed.
*Recorded training videos, using simultaneous interpretation, to help employees in Mexico with overall Plastic Injection Molding Machine Maintenance/Processing & Troubleshooting.
2/96-2/99 Accounts Receivable Manager. Peterson Company, Auburn, WA.
*Supervised activities and duties of 3 employees.
*Performed full hiring tasks.
*Accountable for overall department efficiency and accuracy.
*Consistently provided high standards of customer service.
*Reorganized department and built new employee team resulting in more efficient and accurate department since my hire.
*Effective multi-tasking resulting in meeting deadlines and developing positive customer service relations.
EDUCATION, CERTIFICATES & VOLUNTEER WORK
1989-1994 Bachelor of Science, Business Administration & Software with HR specialty. Universidad Autónoma de Guadalajara (Private University in México).
2002-2003 Professional Language Certificate, Medical & Social Services. Interpreter, State of Washington. Department of Social and Health Services (DSHS).
05-26-2006 Professional Language Certificate, Document Translation. English to Spanish, State of Washington. Department of Social and Health Services (DSHS).
02/12-Present License for Zumba Fitness Instructor - Zumba B1, B2, Zumba Toning and Zumba Sentao.
09-01-2000 Mentor for Children Certificate. Auburn Rotary.
06-10-2005 Notary License. WA State Department of Licensing.
2000-2005 Events Volunteer for the World Trade Center in Tacoma, WA.
2005-Present Member of NOTIS (Northwest Translators & Interpreters Society).
2013-Present Member of NCIHC (National Council on Interpreting in Health Care).