Tracy M. Jones LCB Resume of Qualifications EMail:email@example.com
Summary: Customer Service and Operations Manager with experience in all aspects of Customer Service, Supply Chain Management, International Trade, Import Operations, Regulatory Compliance as it pertains to U.S. Customs and Border Protection and Supply Chain Management methodologies.
• Supply Chain Management
• Production, Inventory Planning and Coordination within the Supply Chain
• Operational Process Improvement and Implementation
• Regulatory Compliance
• Staff Training and Development
• Customer Service and Support Internal and External
• Client Account Management
• Licensed Customs Broker
• Microsoft Word/Access/Excel/PowerPoint
Supply Chain Compliance Analyst – Import Manager – 10/2003 – 07/2013
Samuel Shapiro & Company, Inc. – Charleston, South Carolina
Oversee all aspects of Supply Chain Management, Department of Defense contracts, Import Operations, Customer Service (internal and external), problem resolution, policy and program development improvements and implementation. Coordinated multimillion dollar account, including all aspects of International Trade within the Supply Chain from door to door. Implemented new lanes of business produced and presented all Quarterly Business Review presentation materials. Handled all aspects of regulatory Compliance to ensure all U.S. Customs Regulations and DOD contracts within the company were being adhered to per regulations. Updated internal systems with status updates of all goods and generated customer reports to ensure releases, orders and inventory were accurate.
Import Operations and Customer Service – 01/1995 – 10/2003
Eagle Global Logistics – Charleston, South Carolina
Handled all aspects of Import Operations, Supply Chain Management and Customer Service for large customer base. Managed carrier relations and built solid domestic product with preferred domestic carriers to increase profit margins and ensure delivery deadlines were adhered to. Produced bills of ladings for clients, scheduled and monitored delivery to production sites to ensure timely arrival of goods for production and inventory control. Ensured all goods met U.S. Customs clearance requirements and adhered to all U.S. Customs regulations for large customer base. Handled all foreign accounts payables to ensure timely payment of invoices, ensured that all customer service requirements were adhered to and ensured customer satisfaction.
Professional References provided upon request