Sian Thomas

Freelance Editor & Proofreader

1475
Location:Camberley, Surrey, United Kingdom
Profile:https://www.freelanced.com/sianthomas
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CURRICULUM VITAE: Sian Thomas

Personal Details

Address: 89 Hill Street
Manchester
M20 3FY

Mobile Tel: 07912294097 Email: siancarolynthomas@hotmail.co.uk

Personal Profile

I have recently left my full time job and career to date in hospitality operations, in order to renovate a house whilst considering future career possibilities. I am now seeking a position which will allow me to use my current skills as much as possible, as well as offering opportunites for learning and development. As well as business acumen and organisational skills, I have a flair for recruitment and development, including a particular interest in training and an in depth knowledge of employment law. I am a logical individual, able to perform well under pressure. I also have a sense of creativity and initiative – having designed and implemented various projects over the years, utilising all available resources for maximum impact. I have proven ability as a team player – as a leader or otherwise, but am also effective when working alone. I am used to working at pace and always bring energy to the table. I thrive on a challenge, and would like a position which will offer me this.

Career History

08/08/09 – 04/05/2011
General Manager – Pitcher & Piano, Deansgate Locks, Manchester (Marstons PLC)
• DPS of 560 capacity restaurant, cocktail bar and nightclub
• Took over troubled business: increased turnover by 50-100% year on year by implementing consistent standards, forging key business contacts within the city and identifying opportunities for maximising revenue / local marketing campaigns
• Average increase in ‘licensee’ profit across first 12 months - 200%, through effective cost control, labour management and stock control
• Implemented consistency in business and customer service standards through specific and ongoing team development, goal setting and regular, structured meetings
• Champion of brand standards through various stages of company evolution
• Ensuring compliance with all aspects of health & safety, fire, food hygiene and licensing policy and legislation
• Planned and implemented various successful events, including NYE event, involving local radio and charity and gaining sponsorship from key suppliers, resulting in 400% LFL revenue increase
• Developed Saturday nights, resulting in average 250% revenue increase

01/04/08 – 07/08/09
General Manager – Pitcher & Piano, Didsbury, Manchester (Marstons PLC)
• DPS of 350 capacity late night cocktail bar & restaurant
• Regained contacts within local community, holding regular events and developing customer loyalty
• Increased dry revenue by 15%, having stabilised the kitchen team (including 3 months of kitchen management in absence of Head Chef)
• Identified opportunities for, and held regular topical events to boost revenue
• Planned and implemented Summer Charity Ball, resulting in 200% LFL revenue increase

03/06/07 – 24/10/07
General Manager – The Pearl Lounge, Aberdeen (The Epic Group)
(Short term contract)
• Licensee and DPS of 1000 capacity cocktail bar and nightclub
• Turnover between 30 and 45k per week
• Recruitment, management and development of 2 Assistant managers, 1 PR manager, 5 supervisors, 30 bar and floor staff and management of an 11 strong team of door supervisors
• Worked closely with licensing authorities and police to provide a safe and enjoyable late night entertainment environment
• Responsible for research, booking and promotion of all specialist and regular entertainment
• Achievements include ; writing and implementing a management development programme for assistant managers and supervisors; improving stock results from a consistent deficit to a consistent surplus; increasing profitability by incorporating high margin products into promotions; stabilising the venue and the team after a period of management changeover since the opening in December 2006

27/08/06 – 22/02/07
General Manager – Babel, Clapham Junction (Faucet Inns)
• Licensee and DPS of approx 200 capacity late night bar and food operation
• Turnover between 15 and 20k per week in Winter/Summer respectively
• Recruitment, management and development of approximately 15 bar tenders, waiters, chefs and managers
• Achieving consistent 48% profit conversion
• Consistent food gp% of 65%+
• Consistent liquor gp% of 77%+
• Have taken the business from offering ‘freezer to fryer’ menu items, to a much fresher, tastier menu – breaking the kitchen down completely and starting again to ensure high quality and smooth changeover
• Wrote, planned and implemented sales and marketing initiatives, including a NYE event – the format for which was rolled out across several venues within the company

10/08/06 – 25/08/06
Notice period as Assistant General Manager at Warwick Bar, Soho
26/06/06 – 09/08/06
Acting General Manager – Novus Leisure (Oxygen, Leicester Square)
• I was asked to ‘hold’ Oxygen for a period of time after the General Manager had left suddenly. My brief was to do as much as possible for the time that I was there, and I did this through implementation of various marketing initiatives to help grow the sales - which had been in rapid decline for the previous quarter. I also injected enthusiasm and spark back into a de-motivated and dejected team of staff, as well as bringing the stocks back into line and carrying out maintenance works to lift the appearance of Oxygen bar. I was moved from Oxygen as it was about to be sold, but there was no GM position available elsewhere (within the company) at the time, and so I felt that it was time for me to move on.
25/08/04 – 25/06/06
Assistant General Manager – Urbium/Novus Leisure (The Boardwalk, Soho)
• 211 capacity late night bar (over 3 floors), with a high volume 80 cover restaurant.
• Turnover approximately 25k per week, increasing to 65k per week over the Christmas period (majority of uptake in restaurant part of business)
• Recruitment, management and development of approximately 25 bar, restaurant and kitchen staff and managers
• Labour management and sales forecasting
• Focus on liquor and food gp%
• Cellar management and stock control
• Driving sales through local marketing initiatives and service excellence training
• Dedicated Christmas co-ordinator for 2004 and 2005; achieved 600 cover increase year on year both years
• Responsible for the organisation and development of a strong Student night, bringing 3k additional revenue to the venue per week
• Responsible for overseeing ‘offer change’ within the venue, whereby we closed for refurbishment, retrained our team, and re-opened the venue implementing all service/product excellence training

03/11/2003 – 26/07/2004
Permanents Consultant – Reed Hospitality, London
• Business development and candidate attraction through company and in-house marketing
• Building relationships and communicating via telephone, email and mail
• Client visits and business consultancy
• Candidate interviews and skill assessments
• Maintaining and promoting reputation for service excellence at all times

01/11/2002 – 01/11/2003
Deputy Manager – SFI Group (Litten Tree), Croydon
• 400 capacity, late night bar/club - with food led daytime operations
• Turnover approximately £20k per week.
• Ensuring excellent levels of customer service at all times
• Management and training of approximately 15 staff, chefs and junior managers
• Ensuring representation of brand standards and company policy at all times
• Cellar management and stock control
• Merchandising and promotional activity
• Housekeeping and maintenance issues
• Cost control
• Liasing with suppliers, local authorities and security.

10/09/2000 – 20/09/2002
Assistant Manager – Swansea University Students Union, Swansea
• Liquor Licensee of 400 capacity bar/club with late night license
• Management and training of approximately 35 staff
• Stock and cash control
• Staff rotas
• Implementing new customer service standards, including writing a staff manual
• Liason with local authorities and university as well as contractors and suppliers
• Cellar management
• Marketing, promotions and merchandising
• Working in close conjunction with entertainments manager to create successful business within Students Union, as well as developing good relationships with city centre bars and clubs

01/04/1999 – 20/08/2000
Bars Team Leader – Butlins Family Entertainment Resort
1996 – 1999
Various Bar and Restaurant positions

Education

Further Education
1996 - 1998 – Lancaster University – BA English Lit, Sociology & Culture/Communications
Left due to family bereavement

School/College
01/09/1989 – 20/07/1996
Caistor Grammar School, Caistor / Franklin College, Grimsby
10 GCSE’s grades A-C
4 A levels grades B - E

Professional Qualifications and Training

Personal license holder National licensee's certificate
National entertainment licensee's certificate SIA
Cellar management and draught dispense Talkdown and breakaway training
National drugs certificate Basic financial management
Intermediate food hygiene Basic health & safety and first aid
Fire safety training Sales and local marketing training
Staff and service – train to train Service excellence training

References

References available on request.



CURRICULUM VITAE: Sian Thomas

Personal Details

Address: 89 Hill Street
Manchester
M20 3FY

Mobile Tel: 07912294097 Email: siancarolynthomas@hotmail.co.uk

Personal Profile

I have recently left my full time job and career to date in hospitality operations, in order to renovate a house whilst considering future career possibilities. I am now seeking a position which will allow me to use my current skills as much as possible, as well as offering opportunites for learning and development. As well as business acumen and organisational skills, I have a flair for recruitment and development, including a particular interest in training and an in depth knowledge of employment law. I am a logical individual, able to perform well under pressure. I also have a sense of creativity and initiative – having designed and implemented various projects over the years, utilising all available resources for maximum impact. I have proven ability as a team player – as a leader or otherwise, but am also effective when working alone. I am used to working at pace and always bring energy to the table. I thrive on a challenge, and would like a position which will offer me this.

Career History

08/08/09 – 04/05/2011
General Manager – Pitcher & Piano, Deansgate Locks, Manchester (Marstons PLC)
• DPS of 560 capacity restaurant, cocktail bar and nightclub
• Took over troubled business: increased turnover by 50-100% year on year by implementing consistent standards, forging key business contacts within the city and identifying opportunities for maximising revenue / local marketing campaigns
• Average increase in ‘licensee’ profit across first 12 months - 200%, through effective cost control, labour management and stock control
• Implemented consistency in business and customer service standards through specific and ongoing team development, goal setting and regular, structured meetings
• Champion of brand standards through various stages of company evolution
• Ensuring compliance with all aspects of health & safety, fire, food hygiene and licensing policy and legislation
• Planned and implemented various successful events, including NYE event, involving local radio and charity and gaining sponsorship from key suppliers, resulting in 400% LFL revenue increase
• Developed Saturday nights, resulting in average 250% revenue increase

01/04/08 – 07/08/09
General Manager – Pitcher & Piano, Didsbury, Manchester (Marstons PLC)
• DPS of 350 capacity late night cocktail bar & restaurant
• Regained contacts within local community, holding regular events and developing customer loyalty
• Increased dry revenue by 15%, having stabilised the kitchen team (including 3 months of kitchen management in absence of Head Chef)
• Identified opportunities for, and held regular topical events to boost revenue
• Planned and implemented Summer Charity Ball, resulting in 200% LFL revenue increase

03/06/07 – 24/10/07
General Manager – The Pearl Lounge, Aberdeen (The Epic Group)
(Short term contract)
• Licensee and DPS of 1000 capacity cocktail bar and nightclub
• Turnover between 30 and 45k per week
• Recruitment, management and development of 2 Assistant managers, 1 PR manager, 5 supervisors, 30 bar and floor staff and management of an 11 strong team of door supervisors
• Worked closely with licensing authorities and police to provide a safe and enjoyable late night entertainment environment
• Responsible for research, booking and promotion of all specialist and regular entertainment
• Achievements include ; writing and implementing a management development programme for assistant managers and supervisors; improving stock results from a consistent deficit to a consistent surplus; increasing profitability by incorporating high margin products into promotions; stabilising the venue and the team after a period of management changeover since the opening in December 2006

27/08/06 – 22/02/07
General Manager – Babel, Clapham Junction (Faucet Inns)
• Licensee and DPS of approx 200 capacity late night bar and food operation
• Turnover between 15 and 20k per week in Winter/Summer respectively
• Recruitment, management and development of approximately 15 bar tenders, waiters, chefs and managers
• Achieving consistent 48% profit conversion
• Consistent food gp% of 65%+
• Consistent liquor gp% of 77%+
• Have taken the business from offering ‘freezer to fryer’ menu items, to a much fresher, tastier menu – breaking the kitchen down completely and starting again to ensure high quality and smooth changeover
• Wrote, planned and implemented sales and marketing initiatives, including a NYE event – the format for which was rolled out across several venues within the company

10/08/06 – 25/08/06
Notice period as Assistant General Manager at Warwick Bar, Soho
26/06/06 – 09/08/06
Acting General Manager – Novus Leisure (Oxygen, Leicester Square)
• I was asked to ‘hold’ Oxygen for a period of time after the General Manager had left suddenly. My brief was to do as much as possible for the time that I was there, and I did this through implementation of various marketing initiatives to help grow the sales - which had been in rapid decline for the previous quarter. I also injected enthusiasm and spark back into a de-motivated and dejected team of staff, as well as bringing the stocks back into line and carrying out maintenance works to lift the appearance of Oxygen bar. I was moved from Oxygen as it was about to be sold, but there was no GM position available elsewhere (within the company) at the time, and so I felt that it was time for me to move on.
25/08/04 – 25/06/06
Assistant General Manager – Urbium/Novus Leisure (The Boardwalk, Soho)
• 211 capacity late night bar (over 3 floors), with a high volume 80 cover restaurant.
• Turnover approximately 25k per week, increasing to 65k per week over the Christmas period (majority of uptake in restaurant part of business)
• Recruitment, management and development of approximately 25 bar, restaurant and kitchen staff and managers
• Labour management and sales forecasting
• Focus on liquor and food gp%
• Cellar management and stock control
• Driving sales through local marketing initiatives and service excellence training
• Dedicated Christmas co-ordinator for 2004 and 2005; achieved 600 cover increase year on year both years
• Responsible for the organisation and development of a strong Student night, bringing 3k additional revenue to the venue per week
• Responsible for overseeing ‘offer change’ within the venue, whereby we closed for refurbishment, retrained our team, and re-opened the venue implementing all service/product excellence training

03/11/2003 – 26/07/2004
Permanents Consultant – Reed Hospitality, London
• Business development and candidate attraction through company and in-house marketing
• Building relationships and communicating via telephone, email and mail
• Client visits and business consultancy
• Candidate interviews and skill assessments
• Maintaining and promoting reputation for service excellence at all times

01/11/2002 – 01/11/2003
Deputy Manager – SFI Group (Litten Tree), Croydon
• 400 capacity, late night bar/club - with food led daytime operations
• Turnover approximately £20k per week.
• Ensuring excellent levels of customer service at all times
• Management and training of approximately 15 staff, chefs and junior managers
• Ensuring representation of brand standards and company policy at all times
• Cellar management and stock control
• Merchandising and promotional activity
• Housekeeping and maintenance issues
• Cost control
• Liasing with suppliers, local authorities and security.

10/09/2000 – 20/09/2002
Assistant Manager – Swansea University Students Union, Swansea
• Liquor Licensee of 400 capacity bar/club with late night license
• Management and training of approximately 35 staff
• Stock and cash control
• Staff rotas
• Implementing new customer service standards, including writing a staff manual
• Liason with local authorities and university as well as contractors and suppliers
• Cellar management
• Marketing, promotions and merchandising
• Working in close conjunction with entertainments manager to create successful business within Students Union, as well as developing good relationships with city centre bars and clubs

01/04/1999 – 20/08/2000
Bars Team Leader – Butlins Family Entertainment Resort
1996 – 1999
Various Bar and Restaurant positions

Education

Further Education
1996 - 1998 – Lancaster University – BA English Lit, Sociology & Culture/Communications
Left due to family bereavement

School/College
01/09/1989 – 20/07/1996
Caistor Grammar School, Caistor / Franklin College, Grimsby
10 GCSE’s grades A-C
4 A levels grades B - E

Professional Qualifications and Training

Personal license holder National licensee's certificate
National entertainment licensee's certificate SIA
Cellar management and draught dispense Talkdown and breakaway training
National drugs certificate Basic financial management
Intermediate food hygiene Basic health & safety and first aid
Fire safety training Sales and local marketing training
Staff and service – train to train Service excellence training

References

References available on request.



I
Skills (2) Rating
Editing
Proofreading