Jeremy Lee-Park

Freelance Writer & Book Writer

Location:Fort Worth, Texas, United States
2 Skills
• More than fifteen (15) years’ successful experience in Customer Service and support with recognized strengths in account maintenance, problem-solving, and trouble-shooting, sales staff support, and planning/implementing proactive procedures, and systems to alleviate problems initially.
• Possess solid computer skills
• Ability to train, motivate and supervise Customer Service employees. A team player

• Proficient in Microsoft software
• Published 2008 author of “Life, Along with the Pursuit & Games of Love & ***”
• Type 45 Words Per Minute
• 15+ years of customer service experience
• Six (6) years of management/supervisory experience
• Bi-lingual in Spanish & English
• Aerospace certified

9/12-12/12 Tarrant County College Fort Worth, TX
Computer Lab Assistant
• Assisted all computer labs and classrooms on 2nd floor of Business Building
• Troubleshoot any computer problems or issues as needed
• Assisted Business Computer lab students with classwork as needed
• Assisted Business Computer lab manager with setting up lab access for all Business Class students

11/11-1/12 Fry’s Electronics (Christmas seasonal) Arlington, TX
Wireless Sales Associate
• Sold cell phone services and accessories as well as small home appliances and cordless land line phones

5/10-9/10 Movie Tavern (summer seasonal) Fort Worth, TX
Box/ Host Associate
• Admitted customers to movie theaters verifying valid movie tickets

11/95-4/06 Champs Sports Fort Worth, TX
Assistant Manager/Sales Associate
• Administered store procedures and policies
• Worked part time and full time periodically
• Supervised and trained staff
• Hired and terminated employees
• Opened and closed store
• Handled monetary transactions
• Deposited monetary sales into store account
• Setup store displays
• Stocked and tracked store inventory
• Ordered store supplies
• Shipped store supplies and inventory

2/03-2/06 Lockheed Martin Fort Worth, TX
Aircraft Assembler B
• Sealed F-16 forward, aft, wing, and center fuselages to allow fuel flow
• Wired and routed harnesses and electrical components of F-16 engine bay and 07 electrical bays

5/02-12/02 Mike Carlson Motor Company Fort Worth, TX
Collections Agent
• Made collection calls to majority Spanish speaking financed customers with delinquent accounts arranging payment options

7/97-11/00 John Peter Smith Health Network Fort Worth, TX
Patient Representative Team Leader
• Helped open and establish new protocol for new Viola M. Pitts Como Community Health Center
• Supervised registration staff
• Trained and assisted registration staff
• Handled patient insurance co-payments and verified insurance
• Explained patient insurance coverage
• Collected all staff patient co-payments and prepared money for deposit to JPS accounts
• Ordered and maintained office supplies and equipment
• Registered and made patient appointments
• Assisted with patient charts and referrals
• Filed and organized patient charts
• Answered phones

Tarrant County College Fort Worth, TX
Cisco CCNA certification classes completed March 2013
Fall Semester 2012 Dean’s List (3.7 GPA)
Tarrant County College Fort Worth, TX
Associate of Arts graduated December 2010
National Honors Everman High School Graduate Everman, TX
Skills (2) Rating
Book Writing