Joel Fergusson

Freelance Help Desk Freelancer & Data Entry Freelancer

Location:Silver Spring, Maryland, United States
2 Skills
Entry level IT Technician position allowing for demonstration of prior knowledge and continued opportunity to hone my skills in a professional technical environment.
Motivated, personable individual with A+ certification and certification of completion from ACE Training Academy and current student at Montgomery College majoring in Computer Applications with an emphasis in Database Systems; also studying for the Net+ and Microsoft Certifications (MCITP). Talent for quickly mastering technology. Efficient, productivity oriented with unique and effective problem solving skills. Able to work well and take initive with minimal supervision. Professional, friendly, and tactful with professionals and non-professionals at all levels with a record of excellent customer service. Accustomed to working with strict deadlines.
Flexible, goal oriented, and able to stay calm under pressure.
Skills Summary

CompTIA A+ Certification
General computer hardware and software troubleshooting, maintenance and repair
Experience with creating a server and building a domain
Experience with laptop maintenance and repair Experience with Windows 7, Vista, and XP operating systems
Ability to share and set permissions for folders and files
Familiarity with Microsoft Office products
Documented excellent team worker with strong customer service skills Training in computer repair and upgrading on a strict budget, and finding cost effective solutions
Familiarity with fundamentals of networking
Ability to stay calm during high stress level situations
Ability to maintain and organize records and files
Strong desire to learn more and willingness to put forth the effort required to do so

Computer and laptop troubleshooting/maintenance/repair
I have over one year of support experience preforming the following.
Upgrading/replacing hard drives and memory on laptops.
Installing and troubleshooting operating systems, security software (e.g. Norton, AVG), and Microsoft Office programs on PCs and laptops.
Built and designed desktop PC on a budget for optimal performance.
Formatted, replaced, and repaired hard drives, RAM/memory, and motherboards on PCs.
Replaced heat sinks and CPUs.
Basic network troubleshooting (e.g. assigned IP addresses, set up small wireless network, basic port forwarding/Firewall configuration).
Customer Service/ Problem Solving
Phone etiquette training.
Customer service training with emphasis in friendly and informative tone and timely responses.
Teambuilding training.
Training in buying and upgrading IT equipment for specific budgets and needs.
Held security clearance previously.
Obtained Federal Hazmat Clearance and previously underwent a DOT background check.
Maintained personal time, distrance, and travel records.

Employment History
Central transport – Williamsport, pA
Commercial Vehicle Operator, 2010-2011
Cedar rapids steel transport – cedar rapids, IA
Commercial Vehicle Operator, 2009-2010
East coast sweeping – annapolis junction, md
Driver, 2006-2009
Mecu of baltimore – baltimore, md
Supply Clerk, 2005-2006

Currently attending to achieve A.A.S. in Computer Applications with emphasis in Database Systems, Net+ and Microsoft Certifications (MCITP)
Academy of computer training – Greenbelt, Md
Certification of Completion
freestate challenge – aberdeen, md
High School Diploma
Skills (2) Rating
Help Desk
Data Entry