Summary of Qualifications:
? Since August of 2000, I specialize in working in call center environment.
? Customer Service Representative, which includes inbound and outbound sale calling.
? Shipping/Receiving including taking inventory and pricing/stocking of products.
? Administrative Assistant, which includes data entry, filing records and Internet research.
? Advanced Computer experience with the Internet, Microsoft word, Excel, and PowerPoint.
? Webpage Design Freelancer with Flash 8 Knowledge and 9 years Html experience.
? Graduate with Associates Degree in Applied Science of Visual Communications & Animation.
4/2008 - Present DE Online Store Dorchester, MA
? Managed online activities in areas of purchasing, returns, exchanges, and enforced store policies.
? Develop content for direct mail, telesales, and field sales, including managing the web site.
? Established website using html to market products through yahoo including setting up pay pal.
? Handled customer questions, concerns and solved product escalations.
? Network with other companies and researched products that consumer will buy.
? Scheduled pickups and deliveries, and interfaced with vendors on the selection and purchased of inventory.
6/2005 - Present Freelance Work Boston, MA
Website Freelance Designer
? Worked one on one with clients to develop designs for their website.
? Designed several websites featuring high impact flash animation, XHTML/CSS.
? Currently working on my own website featuring my movie collection.
12/2003 - 5/2005 Office Max South Boston, MA
? Lift 50 to 80lbs including office desk, chairs, file cabinets, printers and photocopy machines.
? Answered any concerns and questions the customers had including locating products in the store.
? Maintained knowledge of all sales and information on all products in the store.
? Shipping and Receiving merchandise and placing items in each aisle as directed by supervisor.
? Used a computer database to print the prices of the merchandise on labels or tags.
7/2002 - 12/2003 Katharine Gibbs Boston, MA
? General Reception including faxing, greeting the clients and typing up important documents.
? Data Entry using Microsoft Word, and Excel to update information in the clients file.
? Set up appointments for clients including and filing records in alphabetical order.
? Performed general mail courier duties, which includes delivering incoming and outgoing mail.
10/2001 - 6/2002 Adecco Temp Agency Quincy, MA
Customer Service Representative
? Assist clients with their insurance account including updating their information.
? Answered questions about prudential changing into a stock company (Demutualization).
? Used written manuals and computers to provide accurate answers to the policyholders concerns.
? Company worked with Prudential Financial Insurance Co. in a call center.
1/2000 - 9/2001 Children’s Museum South Boston, MA
Data Entry Specialist/Senior Stock/Shipping & Receiving
? General customer service including data entry and maintaining financial accounts/receivable.
? Provide marketing assistance including training new employees and handled vendor calls.
? Maintained inventory control including markdowns, damages, and pricing merchandise.
? Lift 50lbs and up depending on products that were purchased including artifacts for museum.
2/1999 - 12/1999 Gannett Telemarketing Cambridge, MA
? General fundraising includes campaigns, Special Olympics and AIDS organization.
? Inbound and outbound calling through computer and callbacks throughout the USA.
? Processed donations through credit cards and by mail.
? Company worked with Integral Resources in a call center.
2002 – 2003 Katherine Gibbs College Boston, MA
? Major: Visual Communication
? Degree: Associates Degree in Applied Science Visual Communications and Animation Specialization
1996 – 2000 West Roxbury High School West Roxbury, MA
? Studied: Advanced Computer Literature for 4 years, which includes Microsoft and Desktop
? Degree: High School Diploma
REFERENCES AVAILABLE UPON REQUEST