Eriko Wehmeyer

Freelance Japanese Translator & Admin Support Freelancer

969
Location:Blue Springs, Missouri, United States
Profile:https://www.freelanced.com/erikowehmeyer
0
Kudos
4.0
2 Skills
$20
Rate/Hr
SUMMARY OF QUALIFICATIONS
• 8+ years of customer service related experience in IT Companies both in Japan and the States.
• Have a brother who has been working for fitness industry for over 10 years.
• Experienced with exercising with personal trainers.
• Experienced with multiple group lessons.
• Planning on getting a Zumba certification. (expect, 22/Nov/2013)
• Enthusiastic about health/fitness business.
• Effective communicator with strong understanding of customer care and teamwork based on years of support center experience in a small team of a big corporation.
• Bilingual (Japanese/English)

EDUCATION AND TECHNICAL TRAINING
Centriq Training Center, Leawood KS 2/2012 – 12/2012
IT Administrator Program

Aoyama Gakuin University, Tokyo Japan 4/2005 - 3/2009
Bachelor of Business Administration

Sagami Women’s University, Kanagawa Japan 4/1997-3/1999
Associate of English literature

PROFESSIONAL EXPERIENCE
FireMon, Overland Park KS, U.S.A 02/2013 - 05/2013
Support Engineer
• Troubleshoot both appliance and network problems. (Security Manager)
• Diagnose and resolve technical hardware and software issues
• Demonstrated upgrading of security manager.
• Assisted clients for network technical support via email, phone and web meeting.
• Managed trouble tickets, Stayed current with system information, changes and updates.

Freelance Translator/Japanese Tutor, U.S.A. 12/2010 - Present
• Translating, Proofreading and Editing technical and non-technical articles for E-books.
• Utilizing Photoshop and PowerPoint for DTP.
• Tutoring various people for Japanese language.
Net Support, Inc., Tokyo, Japan 10/2006 - 8/2010
RMA team leader/Tier1/2 Support/Inventory Specialist/Technical translator
• Assisted 40-50 customers per day with hardware problems, repair plans, and questions regarding Alcatel-Lucent products.
• Ticket generation. Monitor open and close trouble tickets.
• Examined 20-50 lucent based slot cards per week.
• Created repair (FAR) reports.
• Conducted hardware failure physical checks.
• Conducted warehouse/inventory control management
• Worked closely and successfully with a team to develop solutions for problems.
• Database management: Excel, Word and Power Point.
• Document control both in English and Japanese. (filing, receiving and sending, record to list, copy and scanning, delivering circulating and forwarding to members)
• Adjustment of Claims.
• Communicated with both internal and external customers regarding service request status and resolutions.
• Worked as liaison between vendors and engineers.
• Translated technical information from Japanese to English. (Hardware)

Lucent Technologies Japan, Tokyo Japan (Current: Alcatel-Lucent) 6/2003 - 9/2006
RMA support center representative/Tier1 Support
After developing great relationships with Lucent Technologies and external customers, my obligations were outsourced to Net Support, Inc. beginning October 2006.
• Assisted 40-50 customers per day with hardware problems, repair plans, and questions regarding Lucent hardware products.
• Ticket generation. Monitor open and close trouble tickets.
• Conducted hardware failure physical checks.
• Coordinated with IT and hardware engineers to improve the engineering environment.
• Conducted warehouse/inventory control management.
• Purchased hardware equipment.
• Database management: Excel, Word and Power Point.
• Logistics duties including creating invoices.

Bosh Automotive Systems Inc., Tokyo, Japan 12/2002 - 4/2003
PR administrator, (via Adecco Staff, Inc. / 4-month contract)
• Maintained company website.
• Designed and modified company website.
• Utilized Photoshop and PowerPoint for DTP.
• Created exhibition panels and brochures for motor show.

Lucent Technologies Japan, Tokyo Japan (Current: Alcatel-Lucent) 7/2001 - 10/2002
Tier1 Help desk support, (via Temp Staff, Inc. / Short-term contract)
• Assisted 40-50 customers per day with hardware problems, repair plans, and questions regarding Lucent hardware products.
• Logistic duties including invoice. (Import and Export)
• Provided logistic control including customs clearing.
• Translated technical information from Japanese to English. (Hardware)
• Provided document control, both in English and Japanese.
• Input data from paper requests to database. (Oracle, Citadel, Cares)

JACCS CO.,LTD. 9/2000 – 7/2001
OA operator at Credit card service, (via Jaccs Staff Service)
• Assisted 200-300 customers’ data per day with personal information to input date for credit card.
• General Office Duties.