Rosa M. Durham
Retail Management Training
CS II Dispatch Administrative Management
Big Box and Apparel Retail Management
POS Operation: Till/DOS/COMP Extensive Customer
MS Office Open Office OfficeMac Some CSS/HTML
Multiline Business Phone Operation
I am currently writing a fictional novel as well as spend a lot of my free time writing short fiction stories.
In 2012 I volunteered as a MSU English Major mentor to gifted 8th grade students at Anderson School and taught creative writing and reading in literary studies. I am pursing an education in order to teach in a secondary or college setting.
To obtain a position with a reputable company, with strong community ties that has avenues for further advancement and is flexible to cater to the schedule of a full-time student.
Motivated, self-starter with a great work ethic, straight forward, has worked in array of positions involving extensive CSR training and administrative skills. Familiar with Microsoft Office as well as the operation of a business phone system. Very dependable in high-stress/high-priority situations. Management experience in the retail and food service industries as well as extensive office experience.
Great telephone skills, thrives in a high-stress atmospheres, responsibility is not a problem.
I am currently studying Literature at Montana State University. I am a novelist and hope to publish my first novel in the next coming years.
MONTANA STATE UNIVERSITY–Bozeman, MT; Junior, 2009-current
Currently studying Literature to obtain a BA in Literature and go on to Graduate school. I have volunteered with various on campus activities as well as participated in various university functions. I also volunteer with gifted students at Anderson School mentoring in creative writing and literature. I am active within my campus community and take pride in my ability to balance full time work schedules as well as full time school schedules. Current Student
GENERAL EDUCATIONAL DEVELOPMENT EXAM – Bozeman, MT; 2009
Passed with a complete battery score of: 610 Minimum passing score required: 450
Walmart Stores Inc.—Bozeman, MT: Fabrics, Crafts, Stationary and Celebrations Departments Manager
o Customer Service, extensive ordering, stocking and merchandising of a wide variety of products, management of teams of sales associates, training and teaching as well as providing role model behavior in customer service and accountability. 2011-Current
Lowes Home Improvement—Bozeman, MT: Part-time Seasonal Waterer
o Maintenance of live plant stores, heavy lifting and hard labor required as well as excellent customer service skills. Much memorization of product required in a limited amount of time as well as maintenance of solid and routine watering habits. 2011-2012
Zumiez Stores?Bozeman, MT: Second Key Manager
o Customer Service, Money Handling, Training, Store Operations, Management of sales, POS operations, Opening and Closing, Merchandising; Current
Hot Topic Inc?Bozeman, MT: Assistant Manager/Acting Store Manager
o Head of store operations, Customer Service and resolution, Training, POS operation, Money management, Merchandising, Opening and Closing; 2011
Starwest Satellite?Bozeman, MT: Dispatcher
o Customer Service, Data Enrty, Operation of a business phone system, reception, administrative abilities, time management, dispatch, scheduling, technical support and troubleshooting, account issues resolution, account updating, tracking; 2008-2011
Student Health Services – Bozeman, MT; Student Greeter
o Assisting patients with scheduling appointments, medical testing, inpatient paperwork, and check-in procedure. Duties included patient check-in, operation of medical computer system, filing and copying of medical documents as well as medical staff member HR documents and certifications, payroll assistance, patient personal care and outpatient responsibilities, development of clinic flyers and informational documents, and stocking of medical supplies. 2010-2011
? Ross Dress for Less – Bozeman, MT; Front End Supervisor
o Customer Service and Point of Sale Systems operations as well as supervision of cashiers and front end operations. Duties included stock room operations, stocking within store area, money handling and cash register operations, returns, sales, customer service, approvals for cashiers, training of cashiers and dressing room operators, approval of sale of lock up items, cleaning and maintaining of front end area and operations, store recovery, closing operations and register closure, and maintaining of organization of cashiers’ breaks and lunches. 2008