Friends (5)

Debbie Cook

Freelance Article Writer & Blog Writer

828
Location:Lancaster, Ohio, United States
Profile:https://www.freelanced.com/deborah01
2
Kudos
4.5
2 Skills
$20
Rate/Hr
I have been involved in freelance writing for approximately three years. I enjoy writing on any topic, I take the time to research and provide SEO. I have great grammar skills and can provide high quality content within a strict deadline. My writing is 100% original and copyscape free. I also work as an virtual assistant and can provide superior customer service. I have approximately 20 years in an Executive Director position, so I am skilled in many areas. Whatever project you need completed, do not hesitate to contact me. I would be happy to help. My resume is below. Thank you for your consideration.

Work History

Computer Craze, LLC (3/1/2010 - present)
Executive Director
- Manage daily operations - Handle customer service inquiries via email, skype, and telephone. - Code, enter, and file incoming and paid invoices. - Approve expenses over $100 - Provide marketing through direct mail, press releases, advertisement, community involvement, social media, and email. - Supervise and schedule 35 call center agents. - Perform cold calls to potential clients to meet and exceed daily quota.- Handle customer inquiries via phone and email - Answer client questions regarding services, products or billing. - Update and maintain clients schedules on a daily basis. - Schedule travel arrangements with or without lodging for clients. - Maintain calendar and itinerary's for clients. - Plan and host events for meetings and marketing. - Write, proofread, and edit sales speech for companies to attract prospects. - Assist with web design and photo editing. - Complete 100 to 1,000 word written articles on specialized topics for a variety of companies. - Provide SEO and article submission per blog or article written. - Lead and assist in the creation of tri-fold brochures, postcards, newsletters for marketing material for companies. - Initiate and set up Quickbooks for companies, - Train and monitor employees on Quickbooks. - Study and implement marketing plans and goals to businesses. - Continue follow-up to businesses to receive status updates and revision of marketing plans if necessary to obtain goals. - Aid in revision of employee handbook. - Calculate employee hours for enter into payroll system. - Maintain updates for employees tax deductions, and changes in personal information. - Maintain company policies, manuals, employee files, and business contracts. - Enter numeric data into excel spreadsheets on a weekly basis. - Dictate correspondance from audio into written communication form.

Rockmill Rehabilitation (11/19/2007 - 2/26/2010)
Executive Director
- Managed day to day operations - Acted as Human Resource Director - Supervised 75 employees - Interviewed and recruited qualified applicants. - Performed reference checks on qualified applicants. - Initiated new hire paperwork. - Reviewed new hire paperwork for completion. - Audited and maintained employee files. - Oriented employees to company benefits, health, vision, dental, long and short term disability plans. - Tracked and kept log of employee hire dates. - Performed random and new hire drug screening. - Directed employees for background checks, monitored and kept log of results. - Verified employees through workforce program for company tax credits upon hire. - Offerred and enrolled employees to insurance plans after 90 days or during open enrollment period. - Participated in revision of employee handbook and policy and procedures. - Participated and supervised training of new hires. - Directed and hosted monthly mandated staff meetings per long term care, federal and state regulations. - Maintained log of inservices, topic and attendance of employees. - Maintained and recorded employee attendance records. - Performed employee performance evaluations at 90 days of employment and yearly. - Oriented new staff to policy and procedures, building, maintenance issues, fire and tornado drills and exits. - Audited and maintained Material Safety Data Sheets; MSDS - Recorded daily inspection sheets - Manged and supervised department heads; Director of Nursing, Administrative Assistant, Marketing Director, Dietary Director, Housekeeping and Maintenance Director. - Collected and disbursed incoming mail. - Managed finances of building. - Reviewed expense reports daily. - Supervised and ensured departments operated within monthly budgeted amounts. - Supervised and assisted with coding of invoices. - Recorded and dispersed payments to vendors. - Supervised and recorded accounts receivable. - Monitored and collected aged receivables. - Supervised and assisted with input of payroll. - Reviewed net income earnings every pay period. - Completed reports to Regional Director on financel reports; variances. - Scheduled travel arrangements for corporate executives. - Maintained calendar for Regional Director of Operations. - Initiated daily stand up meetings with staff - Organized and hosted employee appreciation events. - Organized and hosted community outreach events for marketing. - Directed and hosted monthly resident and family council. - Planned and hosted resident and family events. - Decorated and maintained model rooms. - Provided tours to prospects. - Supervised and assisted with follow up to prospects. - Supervised and participated in print advertising, and press releases. - Supervised and trained staff to effectively provide tours and follow up if needed. - Ensured and maintained building appearance. - Reviewed maintenance log for compliance. - Completed daily walk through of building and completed inspection reports. - Delegated to ensure mechanical equipment functioning properly. - Maintained log for Fire Department. - Completed inspections with Fire Marshall every month. - Maintained log for Ohio Department of Health. - Ensured confidentiality. - Audited, supervised and maintained patient admission records. - Audited and supervised patient health records. - Provided and recorded new hire, new resident, patient and employee TB shots. - Completed narcotic drug count with Director of Nursing; wasted discontinued medications per policy. - Ensured patient medications were delivered. - Managed and assisted with employee scheduling. - Supervised and assisted with ordering of dietary supplies and food. - Supervised dietary menu for patients and updated substitutes. - Maintained and ensured compliance with all state and federal regulations. - Followed policy and procedures per company expectations. - Conducted and written legal correspondance. - Created and reviewed monthly newsletter. -Contrlled expenses and labor cost

Carriage Court (1/6/2003 - 11/5/2007)
Executive Director
Managed day to day operations - Acted as Human Resource Director - Supervised 75 employees - Interviewed and recruited qualified applicants. - Performed reference checks on qualified applicants. - Initiated new hire paperwork. - Reviewed new hire paperwork for completion. - Audited and maintained employee files. - Oriented employees to company benefits, health, vision, dental, long and short term disability plans. - Tracked and kept log of employee hire dates. - Performed random and new hire drug screening. - Directed employees for background checks, monitored and kept log of results. - Verified employees through workforce program for company tax credits upon hire. - Offerred and enrolled employees to insurance plans after 90 days or during open enrollment period. - Participated in revision of employee handbook and policy and procedures. - Participated and supervised training of new hires. - Directed and hosted monthly mandated staff meetings per long term care, federal and state regulations. - Maintained log of inservices, topic and attendance of employees. - Maintained and recorded employee attendance records. - Performed employee performance evaluations at 90 days of employment and yearly. - Oriented new staff to policy and procedures, building, maintenance issues, fire and tornado drills and exits. - Audited and maintained Material Safety Data Sheets; MSDS - Recorded daily inspection sheets - Manged and supervised department heads; Director of Nursing, Administrative Assistant, Marketing Director, Dietary Director, Housekeeping and Maintenance Director. - Collected and disbursed incoming mail. - Managed finances of building. - Reviewed expense reports daily. - Supervised and ensured departments operated within monthly budgeted amounts. - Supervised and assisted with coding of invoices. - Recorded and dispersed payments to vendors. - Supervised and recorded accounts receivable. - Monitored and collected aged receivables. - Supervised and assisted with input of payroll. - Reviewed net income earnings every pay period. - Completed reports to Regional Director on financel reports; variances. - Initiated daily stand up meetings with staff - Organized and hosted employee appreciation events. - Organized and hosted community outreach events for marketing. - Directed and hosted monthly resident and family council. - Planned and hosted resident and family events. - Decorated and maintained model rooms. - Provided tours to prospects. - Supervised and assisted with follow up to prospects. - Supervised and participated in print advertising, and press releases. - Supervised and trained staff to effectively provide tours and follow up if needed. - Ensured and maintained building appearance. - Reviewed maintenance log for compliance. - Completed daily walk through of building and completed inspection reports. - Delegated to ensure mechanical equipment functioning properly. - Maintained log for Fire Department. - Completed inspections with Fire Marshall every month. - Maintained log for Ohio Department of Health. - Ensured confidentiality. - Audited, supervised and maintained patient admission records. - Audited and supervised patient health records. - Provided and recorded new hire, new resident, patient and employee TB shots. - Completed narcotic drug count with Director of Nursing; wasted discontinued medications per policy. - Ensured patient medications were delivered. - Managed and assisted with employee scheduling. - Supervised and assisted with ordering of dietary supplies and food. - Supervised dietary menu for patients and updated substitutes. - Maintained and ensured compliance with all state and federal regulations. - Followed policy and procedures per company expectations. - Conducted and written legal correspondance. - Created and reviewed monthly newsletter.

Summary Statement
Creative professional with 15 years specializing in financial and human resource management with focus on customer satisfaction.

Skills and Expertise
- Microsoft Word
- Excel and Office
- Microsoft Outlook
- Powerpoint and Adobe
- Google Calendars and Google Plus
- Quickbooks
- Social Media Applications
- Multi phone line
- Expense Control
- Customer Service
- Payroll
- AP
- AR
- Aged receivables
- Labor Cost Control
- Event Planning
- Data Entry

Hocking College
Nursing
1989 - 1992

Hocking College
Business Administration
1995 - 1998

Hondros College
Insurance, Health and Life
2007 - 2008
Skills (2) Rating
Article Writing
Blog Writing