Heather Crocker

Freelance Data Entry Freelancer & Admin Support Freelancer

Location:Xenia, Ohio, United States
2 Skills
WORK EXPERIENCE:_______________________________________________________________________________

Loan Processor/CSR November 2013-January 2014
Check'nGo Springfield, Ohio
• Processing of loan applications and knowledge of Government guidelines
• Detailed cash handling of customer payments and cashing out loan checks
• Resolved customer inquiries and concerns over the phone and in person
• Completing refinances for additional cash options

Pharmacy Tecnician
CVS Pharmacy October 2012-January 2013
• Precise counting and filling of prescriptions Xenia, Ohio
• Data entry of prescriptions
• Drop-off and pick-up of orders

Data Entry Specialist
iKindred February 2012-August 2012
• Performed data entry for Duke Energy surveys Cedarville, Ohio
• Prepared documents to be scanned
• Performed document indexing for Puerto Rico Trademark office

Team Lead
iKindred April 2010-October 2012
• Made Outbound phone calls that met call audit guidelines Cedarville, Ohio
• Managed eight employees to ensure that they stayed on task, were productive, and non-distruptive
• Performed excellent customer service
• Problem-solving skills and conflict resolution

Customer Service Representative
Teleperformance October 2009-April 2010
• Resolved customer concerns and questions Columbus, Ohio
• Researched orders and tracked shipments for the website of Abercrombie & Fitch
• Answered inbound telephone calls and preformed data entry

Ametek HDR October 2007-June 2008
• Answered five phone lines using courtesy and proper phone procedures Columbus, Ohio
• Created illustrated multi-page sales representative brochures; Filed, copied and faxed documents
Skills (2) Rating
Data Entry
Admin Support