Robert W. Harris
3229 Coachman’s Way, Durham, NC 27705 • 919-493-8470 • email@example.com
Versatile, creative, and analytical communication professional. Draws on broad experience in technical writing, graphic design, and cognitive psychology to create printed and online documents that are clear, attractive, and persuasive.
Technical writing/editing, document and Web page design, instruction.
Windows, Mac OS, Microsoft Office (Word, Excel, PowerPoint), Visio, Dreamweaver, HTML, FrameMaker, Photoshop, Illustrator, Snagit, Acrobat, Captivate, SharePoint, RoboHelp.
Aug 2010-Feb 2011, Senior Technical Writer, Wells Fargo, Minneapolis, MN (financial services company)
• Revised and expanded documentation related to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (the SAFE Act): a Registration and Renewal Guide for mortgage loan originators, and a Resource Guide for managers.
• Edited the user guide for the Vendor Management System of Record, a program used to manage all aspects of vendor relations, including quality assurance, change control, and risk assessment. Also updated classroom training materials for students and facilitators.
Jan 2009-Mar 2010, Senior Technical Writer, RTI International, Research Triangle Park, NC (multidisciplinary research organization)
• Wrote standard operating procedures, work instructions, training materials, Web pages, and information sheets.
• Edited and updated a wide variety of existing documentation to ensure clarity and accuracy.
Sep 2007-Apr 2008, Senior Technical Writer, DataFirst Corporation, Raleigh, NC (leading provider of medical image storage devices)
• Created documentation supporting the company’s line of archival medical image storage devices, including specifications, user manuals, marketing materials, Web content, and statements of work.
• Redesigned documentation to be more readable and visually appealing.
Jan 2006-Jul 2007, Senior Technical Writer, Teleflex Medical, Research Triangle Park, NC (manufacturer of surgical devices and supplies)
• Wrote and edited policies and procedures relating to labeling of surgical products.
• Created training materials for creating labels using the BarTender application.
• Updated existing documentation and training materials related to labeling and to the company’s conversion to SAP.
Jun 2005-Sep 2005, Instructional Designer, ChannelAdvisor, Morrisville, NC (software developer)
• Wrote the user manual for ChannelAdvisor Pro, a comprehensive suite of tools for managing all aspects of running online auctions on eBay.
Jan 2004-Feb 2005, Instructional Designer, Productivity Point International, Morrisville, NC (instructional design and training group)
• Created storyboards for e-learning and printed instructional materials (to be used for employee training by Atlanta Gas & Light).
• Created instructor-led training materials for a business management system used by Berlitz.
• Supervised a team of instructional designers.
• Performed quality assurance testing on e-learning modules.
Nov 2002-Sep 2003, Web Content Writer, IBM Corporation, Research Triangle Park, NC (international software and hardware provider)
• Wrote and edited marketing content for IBM Web sites to promote software solutions for small and medium-sized businesses.
• Performed user acceptance testing on Web pages to ensure functionality and ease of use.
Oct 2000-May 2002, Technical Writer and Instructional Designer, Duke University, Durham, NC
• Reviewed protocols for research in behavioral sciences to ensure compliance with federal regulations and institution policies.
• Edited existing instructional materials.
• Developed Web-based tutorials for use by student and faculty researchers.
Jan 1993-Sep 1999, Technical/Marketing Writer, Droege Computing Services, Durham, NC (developer of custom information management applications)
• Wrote software user manuals for more than 50 information management programs for use in medical, academic, and business settings.
• Created marketing materials, reference guides, and newsletters.
• Designed a professional look for all company materials.
May 1992-Aug 1992, Technical Writer, DataWatch Corporation, Durham, NC (software developer)
• Revised the user manual for Virex, a leading antivirus program for the Macintosh.
Dec 1991-Mar 1992, Technical Writer, Metagenix, Durham, NC (developer of data migration software)
• Edited the company’s documentation supporting its data migration products.
Mar 1991-Sep 1991, Instructional Designer, American Management Association, Watertown, MA (corporate training company)
• Created Getting Started With DOS, an interactive self-study course for PC users.
Aug 1990-Dec 1990, Technical Writer and Instructional Designer, Virtus Corporation, Cary, NC (software development group)
• Created the user manual for WalkThrough, the first real-time 3D design application for desktop computers (Mac User magazine’s “Breakthrough Product of the Year”).
Apr 1990-Jun 1990, Technical Editor, Ventana Press, Chapel Hill, NC (publishing house)
• Revised Roger C. Parker’s Desktop Publishing with WordPerfect for the second edition.
Mar 1989-Jul 1989, Instructor, Micro Center, Raleigh, NC (computer training group)
• Taught classes in DOS, Lotus 1-2-3, and other business applications.
Apr 1989-May 1989, Technical Writer, Blue Cross and Blue Shield of Kentucky, Louisville, KY (health insurance provider)
• Edited a 1000-page proposal submitted to the Health Care Financing Administration.
Jan 1989-Feb 1989, Technical Writer, Blue Cross and Blue Shield of Oregon, Portland, OR (health insurance provider)
• Worked with a team to produce a winning proposal to the Health Care Financing Administration.
May 1984-Oct 1988, Training Coordinator and Instructional Designer, Savannah River Site, Aiken, SC (Department of Energy research site)
• Managed six instructors to meet the needs of more than 4000 computer users on site.
• Taught hundreds of employees in hands-on classes how to use computers (PC, Macintosh, and mainframe) and popular software.
• Created practical user manuals, self-study courses, computer-based training, videotapes, and other instructional materials.
• Designed a professional look for all materials, including logo, type, and page layouts.
Jul 1982-Feb 1984), Information Analyst, City of Columbia, Columbia, SC
• Maintained files for payroll, billing, and collections for the city of Columbia.
Aug 1978-May 1982, Research Associate and Instructor, University of South Carolina, Columbia, SC
• Taught the following undergraduate psychology courses: Introduction to Psychology, Principles of Learning, and Research Methods in Psychology.
• Managed the Research Methods Laboratory and supervised a dozen lab instructors.
• Executed research studies in human memory and perception.
• Created auditory and visual test materials, tested subjects, and ran statistical analyses.
Feb 1977-Jun 1978, Textile Designer, Wamsutta Corporation, Lyman, SC (textile products company)
• Worked with digital pen and palette to create textile designs on state-of-the-art Sci-Tex computer-aided design system.
Jul 1976-Jan 1977, Graphic Designer, Greenville Office Supply, Greenville, SC (printing services company)
• Designed and produced brochures, advertisements, illustrations, and company logos for local clients.
• MA degree in Cognitive Psychology (1980), University of South Carolina, Columbia, SC.
• BA degree in Art (1976), Furman University, Greenville, SC.
• The Elements of Visual Style, an illustrated guide to creating documents that catch the eye and get results (Houghton-Mifflin, 2007).
• When Good People Write Bad Sentences, a straightforward guide to clear and persuasive writing (St. Martin’s Press, 2004).
• DOS, WordPerfect & Lotus Office Companion, a best-selling guide (for six years) to the essential features of three popular PC programs (Ventana Press, 1990-1995).
• Perceived relatedness of musical tones in major and minor tonal contexts (1985). American Journal of Psychology, 98, 605–623.
• The stimulus suffix effect and positional uncertainty (1989). Canadian Journal of Psychology, 43, 74–87.
• Author of main selections in the Book of the Month Club and the Small Computer Book Club.
• Holder of four United States patents.
• Creator of dozens of crossword puzzles that have appeared in The New York Times, USA Today, and other publications.