Patricia S. McDonald
Queens, NY 11418
With more than 13 years of successful experience in customer service and support with recognized strengths in account maintenance, problem solving, and trouble-shooting, I am seeking a profession within the customer service/administrative field or as a writer. Excellent working knowledge using, Microsoft Excel, QuickBooks, Microsoft Word and other internal work systems. Ability to train, motivate, and supervise customer service employees. A team player known for providing a pleasant work atmosphere. Performed volunteer work at St. Mary’s Hospital in Brooklyn, NY for 5 years. Excellent writing and communication skills.
Completed two graphic novels titled “My Mother’s Sins” (350 pages unedited) and “Karma: The B***ch I Wish I Never Met” (300 pages unedited), which I will be publishing independently by March 2014. I also plan to create a screenplay or Indy movie for “My Mother’s Sins” next year (2015).
Currently completed five of twenty short stories to be compiled into one book.
04/2008 - 10/2012 Credit Repair Corp, Brooklyn, NY
Created a licensed corporation where I assisted clients with credit report issues.
Obtained client’s credit reports and helped them comprehend their credit status.
Contacted debtors to negotiate or remove negative items from client’s credit history.
07/2006 - 03/2008 JP Morgan Chase, Brooklyn, NY
Worked with numerous clients to assist with all aspects of banking
Opened, closed, and serviced accounts (such as upgrading).
Created referrals for Loan Officers, Business and Investment Bankers.
Helped customers become well-rounded financially based on their current financial status and future goals.
Assisted with answering phones and typed memos to clients
Contacted customers when new products and services were available.
Led morning huddles to motivate co-workers.
Earned various licenses such as Series 6, 63, and Life Insurance.
Licensed Real Estate Sales Agent/Loan Officer
04/2004 - 06/2006 Rapid Home Credit, Amityville, NY
Worked in conjunction with large retail banking centers to assist potential home buyers with acquiring mortgages to purchase first time or investment homes.
Collected loan application information and pre-qualified potential buyers based on credit quality and income.
Assisted with answering phones and filing.
Negotiated sale contracts between potential buyers.
Showed properties that were for sale or rent.
Licensed by the state as a sales agent.
01/1999 - 03/2004 Duane Reade Pharmacy, New York City, NY
Assisted pharmacist with filling prescriptions and answering customers’ questions.
Monitored and ordered prescription drugs to re-stock inventory.
Checked inventory for expired drugs and returned them to manufacturers.
Recorded telephone prescriptions from doctors’ offices.
Interacted with insurance companies to file and complete claims.
Performed cashier duties within the pharmacy department.
Received pharmacy technician license.
University of Phoenix Online
Majoring in Healthcare Management
Will Earn Bachelors’ Degree upon completion
Devry University, Long Island City, NY
07/2001 - 05/2002
Majored in Engineering Computer Technology
Science Skills Center High School, Brooklyn, NY
09/1997 - 06/2001
Received High School Diploma
References are available on request.