Regina Ramey

Freelance Article Writer & Business Writer

Location:Littleton, Colorado, United States
2 Skills
Regina Ramey

Background Summary
Business writing and editing professional with strong skills related to communications, writing, training, and team leadership. Proven management experience includes interviewing, coaching, and process improvement. Highly effective leadership style promoting teamwork, change management, and goal achievement. Demonstrated success in:

• Building and developing cross-site teams.
• Utilizing technology to improve individual and team productivity.
• Communicating effectively.
• Database management.
• Fluent in all major writing styles, including AP, APA, Chicago, and MLA.

• Reduced staffing costs 25% by teaching writers to improve productivity.
• National Quality Review ratings: Best-In-Class 5 of 6 years; Level 5 ratings 19 of 21 quarters.
• Resolved performance issues by effectively coaching 6 long-term low performers.
• Reduced attrition 15% by redesigning department (metrics, career path, job description, training).

Cisco Systems (contractor), Littleton, Colorado (2010–2013)
Content Manager for Computer Software/Hardware Company
• Proposal system architect responsible for updating, maintaining, and troubleshooting Qvidian proposal database. Database was used by sales team to build quick, accurate, personalized marketing proposals to potential clients.
• Train new system architects to use complex software.
• Serve as technical resource for end users of proposal database.
• Write proposal content for RFP library dealing with a variety of technology products.
• Team with technical experts to ensure RFP library contains accurate, updated information for sales tools.

CPI Card Group, Littleton, Colorado (2007–2009)
Communications Specialist for Credit Card Manufacturing Company
• Write, coordinate, and distribute corporate press releases
• Write or edit all internal and external communications
• Edit Web site and all materials for Marketing department
• Assist Sales by calculating price necessary to be profitable while lowering cost to customers.

Great-West, Greenwood Village, Colorado (2002–2007)
RFP Writer/Editor for Retirement Plan Services
• Write and edit marketing proposals for government, healthcare, education, and corporate clients.
• Manage proposal process, coordinating Sales, Marketing, Investments, and Legal departments
• Edit proposals for grammar, style, content, and quality for a team of eight writers.
• Create internal style guide to ensure consistent responses among writers.
• Responsible for updating and maintaining RFP Machine (proposal response database).
• Assist Sales by calculating price necessary to be profitable while lowering cost to customers.
• Develop quality review metrics to identify training needs and reward top performers.
• Train and coach new writers.

American Century Services, Denver, Colorado (1990–2001)
Senior Editor for Mutual Funds
• Test, interview, and hire applicants; design and validate writing tests.
• Develop ongoing training; design training manuals.
• Write and conduct annual performance reviews for 20 writers; create development plans.
• Train and coach writers; implement ongoing training.
• Edit letters for grammar, style, and content for quality assurance.
• Serve as resource for 40 writers; answered grammar, punctuation, style, and policy questions.
• Review performance letters for 40 writers to ensure compliance with NASD/SEC regulations.

Additional Relevant Experience
Bethany Early Childhood Center (2007–2009)
Governing Board of Directors
• Develop and approve marketing strategy, operating budget, policy manuals, parent handbooks.
• Define policies of the daycare center in a manner which reflects the center’s mission.
• Approve job description for Director; supervise and evaluate the Director. (2009–present)
Freelance Writer
• Write marketing and communications copy for a variety of clients on a freelance basis.

Bachelor of Science; University of Central Missouri
Skills (2) Rating
Article Writing
Business Writing