Skill and Qualification Highlights
Experience with and vast knowledge of many operating systems including a history of DOS through Windows 7, the entire MacOS line, RedHat, Ubuntu and more.
Highly proficient in use of computer applications, hardware and troubleshooting, internet and internet marketing, home and small office networks, social media optimization, blogging, promotional video, press releases, event planning and more.
Excellent verbal and written communication skills.
70wpm type speed.
Commanding knowledge of complete Microsoft Office Suite, Open Office, Outlook, Adobe Photoshop and other photo and video editing software, HTML design, and more.
Adaptable, eager to learn and highly trainable.
ruKus records, inc.
· Own and operate independent record label and internet radio station focused
solely on independent music.
· Hosted two 3,000+ attendee music and art concerts at Warren Amphitheater in Warren, Ohio. Presently developing the third “ruKus – the Festival” to be held September 24, 2011 in downtown Youngstown, Ohio, and estimated to draw roughly 10,000 people.
· Host live radio shows, create podcasts, record live concerts, and stream all
content live 24 hours a day through www.ruKusradio.com.
· Maintain a growing music library of more than 5,000 songs from independent
bands and artists.
· Produce and promote events and concerts locally and regionally, many with
· Operate all aspects of online promotion, web maintenance, content creation
and mobile applications.
VXI Global Solutions, Inc.
Successfully worked two telesales campaigns (both inbound and outbound) for both DirecTV and Verizon Wireless, exceeding all goals and expectations.
Ensured proper functioning of campaigns by receiving incoming technical support tickets and promptly resolving issues.
Proxy control and monitoring of a production floor with over 500 working computers on the network.
Extreme use of problem solving to resolve computer-related issues hindering production.
Niles and District Level, Ohio
Geek Squad - Counter Intelligence Agent
Responsible for diagnoses, repairs and upgrades of customer computers.
Accurate and timely check-in of customer computers, communication to keep the customer informed of the repair and working toward a faster, more positive turn time.
Customer Service Rep I
Operate checkout cash register, maintain responsibility for balance of cash drawer, establish report with customers and provide them with a complete product solution.
Display product knowledge and coverage in reference to offer and sale of Best Buy's Geek Squad Protect Plans.
Customer Service Rep II
Process all returns, exchanges, credit applications, product orders, and proper disposition of product.
Establish relationships and report with customers, and display awareness of past history in exemplifying Best Buy's customer-centered operating model.
Responsible for making decisions around flexibility of company policy with regard to customer's past shopping history.
Traveled to all stores in the district to set up specific displays and redesign product areas exactly to corporate planogram specifications.
Traveled to numerous out-of-state stores to overhaul the planogrammed product locations and displays.
Grand-opened two Best Buy stores: prepared all of the product displays and placement from the ground up.
Mahoning County Board of MR/DD
6/2003-8/2004, 6-8/2007, 8/2008-1/2009
Worked one-on-one with an 18-year-old boy with Autism and severe behavioral issues. Also worked with a 22-year-old male through final year of school and through sheltered workshop transition. Responsible for maintaining a rigid schedule (that if not followed would result in behavioral outbursts), and maintaining control over behaviors by executing approved and trained upon physical crisis support procedures (certified in B.I.T.S). Also responsible for developing new preventative measures to behavioral outbursts, and developing new ways to control behavior for the majority of time spent in the program.
Worked as a substitute in large, sheltered workshop setting. Was responsible for overseeing a group of 10-15 employees with a wide array of disabilities and behavioral issues, maintaining accurate paperwork, and ensuring a safe work environment.
Worked in the Retirement program with elderly adults with disabilities at Leonard Kirtz School for summer college employment in 2003.
Worked as one of two Vocational Specialists in the organization.
Responsible for maintaining a 30-client caseload, developing Individual Habilitation Plan (IHP) objectives, and attending IHP team meetings with guardians, team members, advocates and Social Support Administrators to get objectives approved.
Created, maintained and oversaw the vocational aspects (training, scheduling, work-related adaptations, transportation, employee development, etc.) of four Day Vocational Programs consisting of three fully-operational cafes, and a mobile work crew. Worked closely with county board SSAs and service providers to recruit employees for these vocational opportunities.
Maintained accurate data and files on all objectives, and reported data to IHP teams and state audit teams.
Successfully prepared department for and achieved CARF certification for program.
Created and revised numerous assessment tools to be used in dealing with specialized populations.
Completed continuing education coursework in order to receive Ohio Certification in the field of MR/DD, active through 2012.
Lakeview High School
Graduated: May 31, 1999
Kent State University - Bachelor of Arts in Psychology
Warren (Trumbull Campus) and Kent (main campus), Ohio
Graduated: June 2005
The Ohio State University
August 2001-June 2003
Completed coursework toward BA
Worked in two professor/student run laboratories - Anxiety and Stress Disorders and Chimpanzee Research Center
Juanita Greenwood – Executive Director of Community Living
9772 Diagonal Rd
Mantua, Ohio 44255
Laura Nuppnau - Teacher
Mahoning County Board of MR/DD
Leonard Kirtz School
4801 Woodridge Dr
Austintown, Ohio 44515
Best Buy #834
5815 Youngstown Warren Rd
Niles, Ohio 44446