Lena Hopson

Freelance Admin Support Freelancer & Banner Designer

1438
Location:Orange, New Jersey, United States
Profile:https://www.freelanced.com/lenahopson
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4.5
2 Skills
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I am a very well rounded diverse individual with over 15 years of Customer Support and Administrative skills. Being employed for one of the biggest Voip phone providers in the world, learning to deal with customer's complaints, questions, and concerns is essential to the position. Responding to customer's emails daily while providing accurate information is what makes the customer's experience an unforgettable one. I have experience in dealing with irate customers in a soothing way which turns the call or email around leaving a positive lasting encounter for the customer. I am experienced in DATA ENTRY which is a fundamental to any Customer Support Position.

Managing and Responding to customer's emails on a daily basis, DE-escalating customer's complaints via phone or email while providing a sound accurate resolution is some of the Customer Service skills that I am very comfortable and familiar with.

I also have experience as a banner, logo, and website designer.
Skills (2) Rating
Admin Support
Banner Design