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Cousette Copeland

Freelance Technical Writer & Writer

1685
Location:Santa Clara, California, United States
Profile:https://www.freelanced.com/cousettecopeland
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I am a professional writer. As a technical writer in Silicon Valley, I have worked with some of Silicon Valley's top companies, including G.E., F.M.C., Fujitsu America, I.B.M., Hewlett-Packard, Agilent Technologies, Abbott Laboratories, Olympus America, and others. As a writer and editor, I produce publication-ready documentation that is customer-satisfying and technically accurate. I am also a published author with two books on amazon.com. My articles have appeared in journals, newspaper editorials, and literary magazines. I'm a PhotoShop expert that can prepare images for technical or personal publications. My art background allows me to design graphics, book covers, flowcharts, and other images. In addition, I have created client websites. I have all the latest software. I am responsible and can produce your desired documents on deadline. As a technical writer, I have validated software against manuals, and I have been responsible for localization for FIGS (French, Italian, German, Spanish), Portugese, and Japanese. I have a knack for being able to spot errors in translations even if I am not proficient in these languages.
My resume follows:
SKILLS SUMMARY
• Experienced Technical Writer/Editor, working as a contract and regular with some of Silicon Valley's top companies, including G.E., F.M.C., Fujitsu America, I.B.M., Hewlett-Packard, Agilent Technologies, Abbott Laboratories, Olympus America, and others
• Experienced writer capable of creating documentation from scratch, as well as updates to existing documentation, including single-source templates
• Excellent editor capable of ensuring consistency and style while integrating the work of various writers
• Excellent communicator capable of interviewing multiple sources and translating information into text or diagrams
• Responsible writer/editor who works well as part of a team, as well as independently
• Successful writer/editor who meets deadlines and produces technically accurate customer-satisfying documentation
• PhotoShop expert capable of executing graphics in PhotoShop
• MS Word Expert capable of creating templates and documents that can be taken over by developers
PROFESSIONAL EXPERIENCE
HITACHI DATA SYSTEMS, INC
Technical Writer/Editor (contract) Santa Clara, CA.
Sept. 10 – March 2011
• Responsible for producing HDS Academy technical courseware according to HDS corporate and Academy standards
• Provide deliverables that include MS Word documents, PDF files, and PowerPoint presentations for student guides, lab guides, and instructor guides for training curriculum
• Participate in forming and improving courseware development processes
• Work closely with the Project Manager, Instructional Designer, and Subject Matter Expert to create and edit courseware that meets the stated objectives
• Follow HDS Academy guidelines and HDS Corporate Marketing style guide and templates
• Collaborate with colleagues on best practices, processes, and procedures
• Upload courseware to Content Management System (CMS) and SharePoint

ALIGN TECHNOLOGY, INC.
Technical Writer (contract) Santa Clara, CA.
Apr. 09 – Feb. 10, May 10
• Responsible for software labeling documentation
• Wrote/edited User Guides and Online Help for two American and one European software release (3-D software used in the diagnostic review of dental treatment)
• Coordinated documentation development with U.S., European, Russian, and Japanese developers
• Validated software while developing documentation
• Localization editor for International (European and Japanese) documentation
• Created User Guides, online Help, and related product-release documentation
• Assisted foreign developers with White Papers and other corporate materials intended for publication
• Edited journal articles for scientific journals
ABBOTT LABORATORIES (DIAGNOSTICS DIVISION)
Technical Editor (contract) Santa Clara, CA.
Jan. 08 – May 08
• Responsible for software labeling documentation
• Wrote and edited updates to CELL-DYN Blood Analyzer Operating Manual
• Created change requests regarding all aspects of Blood Analyzer labeling
• Created redlines for document changes/track changes in spreadsheets
• Localization editor for International (European and Japanese) documentation
• Reviewed engineering bug reports and identified/made required document redlines
ALIGN TECHNOLOGY, INC.
Technical Writer (contract)
Mar. – May 07 Santa Clara, CA.
• Responsible for software labeling documentation
• Created document templates related to design control, design history file, and other documents required for product development
• Formatted templates to be ready for scientist/engineer input; documents will be used for product development according to design control SOP and regulatory requirements
• Created templates in collaboration with R&D scientists/engineers, regulatory affairs, and quality systems
• Addressed all components of design control SOP and design changes to existing products
• Edited draft documents for clarity and completeness
• Ensured that documents meet design control SOP and regulatory requirements
NEOGUIDE SYSTEMS, INC
Technical Writer/Editor (contract) Los Gatos, CA.
Sept. 06 – Oct. 06
• Responsible for software labeling documentation
• Wrote/edited User Guide and Cleaning Manual for a colonoscopic product
LOCKHEED MARTIN SPACE SYSTEMS COMPANY
Technical Editor (contract) Sunnyvale, CA.
May 05 – Mar. 06
• Edited/processed all Engineering/Technical Operations Command Media (policies and procedures) to meet milestones for CMMI certification and CIPS deadlines
• Interfaced with authors, compiled and reviewed input, edited for completeness and quality, rewrote when required, ensured that format meets specifications and reworked as necessary
• Applied extensive style and template guidelines
BOSTON SCIENTIFIC
Technical Writer (contract) Fremont, CA.
Feb. 05 – Apr. 05
• Responsible for software labeling documentation
• Wrote/edited System Administration Guide and Service Manual for Customers for a bio-medical product system (intravascular ultrasound imaging system)
• Created content for the Content Management System (ArborText), which would be used to create XML-based documentation files
ZONARE MEDICAL SYSTEMS INC.
Technical Writer (contract) Mt. View, CA.
Jan. 05
• Responsible for software labeling documentation
• Wrote/edited User Guide for bio-medical product—the z.one compact ultrasound solution
SECURE CAMPUS
Technical Writer (contract) (telecommute)
Oct. 04 – Nov. 04 Fremont, CA
• Designed documentation templates
• Wrote/edited Quick Start and User Guide for a start-up company’s network security appliance
COUNTY OF SANTA CLARA
DEPARTMENT OF FAMILY AND CHILDREN’S SERVICES (DFCS)
Policies and Procedures Technical Writer (contract) (telecommute)
April 04 – June 04 San Jose, CA
• Wrote/edited Policies and Procedures for the DFCS Online Policies and Procedures (OPP) project; target audience included administrators and social workers who work with family and children’s services
HPSHOPPING
Technical Writer (contract)
Feb. 04 – Mar. 04 Sunnyvale, CA
• Wrote/edited Reference/Training Manual about Quality Assurance (QA) testing of HPshopping.com’s multiple e-commerce Web sites
• Wrote/edited knowledge-based reference manual and training procedures for Offshore (India) personnel
• Wrote/edited the manual from scratch and without any templates/samples
• Interviewed QA engineers about QA testing, gathered information from existing resources, and consolidated information under demanding deadlines
• Assisted recruiting agency in hiring additional contractors
ELECTRONICS FOR IMAGING (EFI)
Technical Writer (contract)
• Oct. 02 – July 03 Foster City, CA
• Wrote/edited print and online documentation, including Configuration Guides/System Administration Guides, User Software Installation Guides, Quick Start Guides, and Release Notes for print servers and controllers
• Used single-source templates to produce documentation for multiple OEMs by including new information, updating screenshots/text based on latest software versions, and validating manuals against hardware/software
• Researched/incorporated OEM edits/comments
• Wrote/edited in-house procedures for contractors to produce documentation
• Localization editor for International (European and Japanese) documentation
NETIQ CORPORATION
Senior Information Developer (regular)
Feb. 01 – May 02 San Jose, CA
• Wrote/edited print and online documentation for multiple software products of the AppManager networking solution, which manages, diagnoses, and analyzes the performance and availability of Windows NT- and Windows 2000-based infrastructures
• Wrote/edited documentation for Microsoft Operations Manager XMPs (Extended Management Packs)
ABBOTT LABORATORIES
Technical Writer/Editor (contract)
Apr. 00 – Dec. 00 Santa Clara, CA
• Responsible for software labeling documentation
• Wrote/edited hardware/software User Guides (blood analyzers and ALMS – Abbott Labeling Management System)
• Edited regulatory documentation, including FDA and IVDD documents
• Edited policies and procedures
• Localization editor for International (European and Japanese) documentation
HEWLETT PACKARD
Technical Writer (contract)
Feb. 2000 Cupertino, CA
• Wrote/edited online Help (content) for Home Products Division
HEWLETT-PACKARD/AGILENT TECHNOLOGIES
Technical Writer/Editor (contract)
Dec. 98 – Dec. 99 Palo Alto, CA
• Responsible for software labeling documentation
• Wrote/edited user guides for Interactive Healthcare Services (a telemedicine solution for chronic heart failure patients), patient hardware guides, clinical review software user guides, online Help, and related System Administration documentation.
OLYMPUS AMERICA INC.
Procedures Writer/Editor (contract)
Jan. 98 - Mar. 98 Milpitas, CA
• Responsible for software labeling documentation
• Wrote/edited QSR (Quality Standard Regulation/Record) procedures to meet FDA guidelines for medical equipment manufacturers
• Wrote/edited procedures for Quality Assurance, Customer Service, Operations, Purchasing, and all other personnel involved in the repair, maintenance, and administration of medical and industrial endoscopes
LIVE PICTURE, INC.
Technical Editor (freelance) (telecommute)
May 96 - Feb. 97 Soquel, CA. (relocated to Campbell, CA.)
• Edited online Help system, system administration manuals, user guides, and tutorials for several versions of digital-imaging software products
UNITED DEFENSE BMY
Technical Writer (contract)
Oct. 95 - Mar. 96 San Jose, CA
• Wrote/edited troubleshooting and maintenance manuals for hardware (armored personnel carriers) and software (weapons)
COLLABRA SOFTWARE
Editorial Assistant (contract)
May - June 95 Mt. View, CA
• Edited user guide for Collabra Share 2.0 release (e-mail forum product), updated bitmaps/graphics, suggested index entries
CARYLE HIRSCHBERG
Research Assistant (freelance) (telecommute)
May - Aug. 94 Ben Lomond, CA
• Prepared research materials for author/medical researcher; conducted patient interviews; transcribed patient statements; materials were published in Remarkable Recovery in 1995
TDS HEALTHCARE SYSTEMS
Senior Technical Editor (contract & regular)
Feb. 92 - Apr. 94 San Jose, CA
• Responsible for software labeling documentation
• Edited screens, user guides, reference manuals, video scripts, and related materials for hospital management software
• Designated project editor for principal product lines
• Developed style sheets and procedures; Style Guide Committee representative
• Project leader for translation development
I.B.M.
Technical Editor (contract)
Apr. - Aug. 91 San Jose, CA
• Performed minor rewrites and heavy edits of user guides, reference manuals, and product release notices written by international developers
FUJITSU AMERICA, INC.
Technical Editor II, Mar. 91 (contract)
Aug. 90 (contract) San Jose, CA
Apr. 89 - July 90 (regular)
• Trained and supervised contract writers to rewrite translations of Japanese user guides, reference manuals, and supporting documentation for mainframe product lines
• Performed heavy language edits and ensured compliance to strict Japanese publishing standards
• Directed the rewrite, edit, graphics production, and quality assurance reviews for multiple projects to meet exacting publishing guidelines
• Identified errors and made suggestions to improve original Japanese manuals
F.M.C. (now known as United Defense BMY)
Policies and Procedures Analyst (Writer/Editor) (contract)
July - Dec. 87 Santa Clara, CA
• Researched/wrote/edited policies and procedures, coordinated review process, and made recommendations based on current laws and government guidelines
• Edited and published F.M.C.'s entire 3-volume Policies and Procedures Manual, as well as management directives (Business and Accounting, Administration, Finance, Plant Operation)

GENERAL ELECTRIC NUCLEAR INSTRUMENTATION AND CONTROL
Technical Writer/Supervising Editor (contract)
June 88 - Mar. 89
Jan 88, June 86 - June 87 San Jose, CA
• Hired, trained, and supervised technical writers in the writing and publication of Training and Certification curriculum (courseware), which certified operators of nuclear reactors in the U.S. and Japan
• Identified objectives and wrote texts from G.E. specifications
• Performed final edit for the entire publications group
• Coordinated graphics production, reviews, and publishing deadlines
PUBLICATIONS
Journal articles published in Lapidary Journal, Diabetes Forecast, a Chicken Soup for the Soul (health edition) book
Creative work published in various literary journals
Published May 07-May 10; available on Amazon.com:
• Silicon Valley: Fact and Fiction
• Wild Rider and Other Paintings
• An American Genealogy
FREELANCE
Writing/Editing for private clients:
• 1995 – 2000
• 2003 – Present
RELATED PROFESSIONAL EXPERIENCE
English Instructor – Developed and taught courses in Technical Editing, English Composition, Business Writing, ESL, Creative Writing, English as a Second Language (ESL), and Painting at:
• San Jose State University (90)
• Evergreen Community College (88 – 90)
• Fremont Union High School District's Adult Education Program (86 - 87) (2004 – 2008)
• English Communication Services (ESL program) (02)
CREDENTIALS
Lifetime credential to teach English and Language Arts at the University and Community College Level
EDUCATION
SAN JOSE STATE UNIVERSITY San Jose, CA. M.A. English 1986
OPERATING SYSTEMS AND SOFTWARE
Operating Systems:
• Windows (95, 98, ME, 2000, NT, and XP)
• MacIntosh OS (Mac 9.x and OSX)
Software:
• Microsoft (Works, Word, PowerPoint, and FrontPage)
• Adobe (FrameMaker, RoboHelp, Acrobat, Illustrator, and PhotoShop)
• Quadralay (WebWorks Publisher)
• Macromedia MX Dreamweaver
• MacIntosh (MacWrite, MacWord)
Skills (2) Rating
Technical Writing
Writing