Sue Arsenault

Freelance Editor & Technical Writer

Location:Windham, Maine, United States
2 Skills
Experience 2007 – 2009 GENEX Services, Inc Andover, MA
GENEX is a National company providing cost containment and fully integrated management services in the occupational and non occupational markets.

Area Sales Manager
• Managed a territory consisting of four states providing cost-containment and fully integrated care management services in the occupational, non-occupational claims markets providing cost containment en fully integrated management services in the occupation and non occupational markets.
• Maintained a book of business which included self-insured employers, insurance carriers, third party administrators and attorney groups.
• Responsible for all areas of marketing including product promotion and implementation
• Conducted in-person visits maintaining and building both existing and prospective client relationships.
2002 – 2007 MEMIC Portland, ME
MEMIC is a Maine based Workers Compensation carrier.

Compensation Specialist – Workers Compensation
• Responsible for investigating, evaluating, negotiating and implementing managed care strategies, coordinating rehabilitation or medical management and authorizing medical payments for MEMIC’s largest account, LL Bean Inc.
• Participated in disability management meetings with the insured to facilitate a partner approach to handling their workers compensation claims
• Communicated with insured’s agents, witnesses, attorneys, loss prevention and underwriting to obtain and relate necessary information and to determine coverage/ compensability, facts of loss and degree of liability/exposure
• Represented the insured in mediation proceedings to discuss issues regarding the claim and attempt to resolve issues in good faith
2000 – 2002 VTEC S. Portland, ME

Account Manager
• Provided customer service for Maine and New Hampshire companies via telephone and onsite visits.
• Designed custom IT training solutions to meet the needs for both corporate and individual clients.
• Developed and maintained strong professional relationships with company decision makers and Maintained up-to-date knowledge of technological changes for Microsoft, Citrix, Novell, Generation and Cisco software packages
1997 – 2000 BLUE CROSS BLUE SHIELD OF ME S. Portland, ME

Operations Trainer
• Developed and implemented effective training programs for new and existing associates using methodologies appropriate to the level of the audience
• Analyzed, documented and resolved technical system problems that impacted the claims production environment.
• Analyzed, documented and resolved technical system problems that impacted the claims production environment.
Education 1986-1990 University of Maine Orono, ME
• BS Business Administration, Marketing
• Associate in Claims – AIC
Skills (2) Rating
Technical Writing