Ericka Anthony

Freelance Datacenter Freelancer & Help Desk Freelancer

Location:Palmdale, California, United States
2 Skills
Ericka Anthony
911 E. Elizabeth St. • Pasadena, CA. 91104 • (626)264-2383 Cell

My skills include general office clerk & secretary duties
and I am computer literate: MS-Word, MS-Excel, MS-PowerPoint, & MS-Access.


2/1997- 1/2006 Nu-Day Transport Pasadena, CA
Part-time Office clerk / Secretary.
General office duties that included light typing, filing and answering phones.
Run errands as needed, including making weekly deposits at bank.
Confirm pick-up and drop off of loads

4/2005- 9/2005 Bally Total Fitness Pasadena, CA
Meeting and greeting members as they come in the gym to
work out, also answering general questions on their memberships.
Answering a 10 line phone system with a pa system throughout the entire gym.
Upon demand changing addresses, phone numbers, and any
other private information that needed to be changed if I was able to access that system.
Assisting in touring if all consultants were
busy, along with getting important information.
Taking payments for gym memberships with cash, check, money order, or credit cards.
Receiving/sorting the mail as it came in and giving it to the correct person(s).
Setting up new gym promotions and announcing them over the P.A. system.
Distributing gym membership cards along with
taking the photo to be printed on the cards.

12/2000- 6/2004 SBC North Hollywood, CA

I was responsible for troubleshooting problems with
customers phone lines and if needed send out a technician
to fix the problem. Also helping inner company employees with questions.
Working on a 20 line call system on a inbound call center,
and if need calling out to other departments or to customers phone lines.
Troubleshooting @ times a 20-40 line phone
system for businesses if not on a priority status.
Assisting my supervisor with filing or faxing to other departments within the company.

High School Employment

10/1996- 12/1998St. Luke’s Medical Center Pasadena, CA
Summer job & On-The-Job-Training
I helped out in the dietary (cafeteria)
confirming patients are eating according to their diet plans.
Assisted human resources with updating &
verifying payroll raises and in creating employee packets.

11/1998- 01/1999 Macy’s West Pasadena, CA
Providing the utmost quality customer service skills by
greeting and assisting customers with purchasing merchandise.

6/1998- 9/1998 Bank of America (Card Center) Pasadena
Assisted file clerks with filing away
documents in different categories, mainly applications for bank cards.
9/1996-6/2000 John Muir High School Pasadena, CA
General Education Diploma

Business & Finance Academy Special Diploma
Office Practice: Assistant in Counselor’s Office (1999 – 2000)
Extracurricular Activities included Girls
Varsity Tennis and Girls Jr. Varsity & Varsity Softball

10/2004-04/2005 Trav-L World Los Angeles, CA
Certified Travel Agent*& Certified in Hotel Management

09/2007 - 10/2007 Windsor School of Nursing Walnut, CA

Certified Nursing Assistant
Certified to work in Convalescent Homes, Hospitals, or Home Health Aid

Available upon request
Skills (2) Rating
Help Desk