Proven ability to multitask while paying attention to details. Responsible, reliable and able to put people at ease providing them with answers to their questions either on the phone or in person. Can work independently or with others. Open to learning new procedures to compliment those basics already learned.
Mike's Marketshare-Troy MI 2004 to 2013
Hired in as a receptionist and served as primary front office customer service/receptionist. Responsibilities included a multi-line phone system, operating all office machinery, including the Postal Mailing Machine, with efficiency. Performed in this position for 3 years, then was promoted to Proofreader in the Production Department in Direct Mail Advertising/Marketing.
Proficient in Microsoft Word, Outlook, some Excel and the Dalim Online Proofing Software Program.
Served as an instructor for new hires on the computer software that was used.
Proofread with a 98% accuracy of over 500 ads per month.
Implemented a 'user-friendly' filing system that 20 employees could use as opposed to 2.
Responsible for the Weekly Advanced Mailer Reports of the Direct Mail Marketing Dept. which was sent to the Production Manager, as well as the Post Office.
Assisted the Production Administrator with online reports, logging of ads and filing.
Organized, outlined and developed a system to streamline the office space and materials needed to run efficiently for minimal cost to the company.
Created reports and entered data for the sales staff and management.
Ordered office supplies for Production Dept.
Improved office morale during busy times by organizing potluck lunches or making popcorn for my fellow colleagues.
The Observer & Eccentric Newspapers-Birmingham 2000-2004
Entered customer information into the computer system.
Relayed to the route managers time sensitive information for individual routes.
Filed and archived past newspapers.
Proofread articles and did research for the columnists.
Created community calendars for the newspaper.
Greeted customers and helped with their requests.
Manned multi-line phone system.
Operated all office machines, including the mailing machine.
Ordered office supplies, staying under budget 11 months in a row.
Mercy College of Detroit-2 years (English/Education)
Oakland University-1-1/2 years (English/Education) Golden Key Honor Society Member
Customer Service Excellence Award
Soaring Eagle Award (Outstanding Employee)