30 Prospect Street
Searsport, ME 04974
EXPERIENCED TRAINING MANAGER/INSTRUCTIONAL DESIGNER/COURSE DEVELOPER
Over 15 years verifiable success designing, implementing and managing training development and delivery lifecycles for complex, world-wide instructional programs serving in-house and customer bases for ILT, online, and blended training materials. Intensive use of eLearning development tools and LMS applications. Extensive experience collaborating with clients, internal engineering teams, sales and marketing staff.
Adult Education Theory
APPLICATION SKILLS SUMMARY
Colby College Current
Systems and Applications Technical Training Manager
Created first campus-wide technical training office/program. Established a successful training and support organization that Increased faculty/staff training satisfaction over 70% and provided the first student technical training service.
Hewlett-Packard 2001 – 2005
Technical Sales Training Transition/Integration Manager
Managed world-wide transformation of technical sales training to encompass Digital, Compaq and HP hardware and software including 1) cross-company needs analysis, 2) facilitation of collaborative design process, and implementation of object-oriented training development program. Identified and provided solution for major business issue preventing successful cross-company training.
Compaq Computer 1998 – 2001
Technical Training Program Manager
Managed world-wide technical training development programs for three operating systems (UNIX, OpenVMS, NT) including 1) oversight of training development and delivery for a collaborative Oracle/Compaq UNIX software program, 2) management of global training development teams and 3) piloting and evaluation of technical training materials. Designed an integrated operating system training curriculum that reduced time-out-of office for customer training 60%, increasing customer satisfaction 80%.
Digital Equipment Corporation 1988 – 1998
Technical Training Project Manager
Advanced from Senior Course Developer to Technical Training Project Manager for world-wide training development for OpenVMS and VAX, including the design and implementation of modular courseware development and assembly routines. Designed first object-oriented training content development process and programs that reduced development budgets by 75%.
University of New Hampshire – BA English Literature (*** laude)
University of Southern Maine – MEd Adult Education and Training (highest honors)