Donald O. Cohen
1700 NE 191 Street #303
North Miami Beach, FL 33179
Versatile and talented online web editor, journalist, author and marketing expert with superb skills in managing social media platforms and achieving maximum impact with compelling copy that takes advantage of sophisticated SEO (Search Engine Optimization) techniques. Proficient with HTML, Adobe Photoshop (intermediate level), MS Word (75-85 WPM), Excel, Outlook, Mozilla, Explorer & Safari Browsers, Google Search, LexisNexis, Westlaw, WordPress (blog publishing software), and Lotus Notes.
Technical Writer/Consultant August 2011 - Present
TracFone Wireless, Miami FL
Write Scripts for web, customer service intranet, UAT product testing, auditing
Digital Court Reporter April 2010 to April 2011
DepoScript, Miami, FL (as an independent contractor)
Record and transcribe in correct legal format depositions, hearings, and condominium board meetings. Prepare CNA (Certificate of Non Appearance) documents.
Senior Editor & Ombudsman 3/2004-12/10/2009
Systemax, Incorporated, Miami, FL (also known as CompUSA/TigerDirect/CircuitCity.com)
Rose quickly from a temp to become this Fortune 1000 computer & electronics retailer’s first full-time online editor. Created copy for more than 3000 online ads while supervising two full-time writers. Wrote and posted online articles, product information manuals, and blog entries. Became proficient at producing product web pages using HTML coding and Adobe Photoshop software. After taking the initiative to solve hundreds of customer service issues in response to online reviews, was promoted to company Ombudsman.
Creative Director 1995 – 2004
RTZ Software, North Miami Beach, FL
Working for a leading inventor of innovative software solutions and audio technologies (the President and founders created the sound studios for the Bee Gees and Bob Marley and was a long-time consultant to Apple Computers), transformed complex information into copy that could be easily understood by lay audiences. Created numerous direct mail and Internet marketing pieces, web site copy, press releases, user manuals and product brochures.
The Law Offices of John Luke McKean, Moses Lake, WA
Provided administrative support for personal injury clients, conducted legal research, wrote settlement documents, and negotiated with insurance agents. Helped settle more than two dozen personal injury lawsuits in less than 12 months.
Public Information Officer II and Speechwriter
Washington State Attorney General, Seattle, WA
Directed public information and educational programs for the Consumer Protection and Lemon Law Divisions of the Washington State Attorney General’s Office (AGO). Wrote consumer protection speeches for Attorney General Ken Eikenberry, and delivered numerous fraud prevention presentations while representing General Eikenberry’s statewide Stop Fraud program. Acted as a liaison between the AGO’s Consumer Protection divisions in Seattle and the Olympia (state capitol), working closely with assistant attorneys general in both locations to ensure maximum efficiency in disseminating the office’s critical initiatives to the public.
B.S. in Radio-TV-Film University of Texas at Austin, School of Communications
Shepard Broad Law Center, Nova Southeastern University, completed 1st Year Law Curriculum