Friends (1)

Monica Heine

Freelance Transcriptionist & Word Processing Freelancer

1005
Location:Englewood, Colorado, United States
Profile:https://www.freelanced.com/monicaheine
0
Kudos
5.0
2 Skills
Ask
Rate/Hr
EDUCATION:

A.A.S. – Health Information Management, Wharton County Junior College, Wharton, Texas, May 1984
Recently completed Midland College online program HITECH - TSS/ISS dual role

WORK EXPERIENCE:

May 2001 – Present: Totally Transcription, Austin, TX ( home based)

Owner
• Own, develop, coordinate and oversee functions of home-based medical transcription business.
• Develop business objectives and workflow standardization to ensure strict turnaround times are consistently met.
• Self-starter and able to adapt to multiple diverse situations at any given time.
• Responsible for establishing and maintaining positive working relationships with Practice Administrators and Physicians.
• Address office workflow issues to enhance transcription turnaround times and EHR documentation.
• Provide strategic direction and 100% transcription performance of new transcriptionists and ongoing random audits.
• Currently perform or have recent experience in medical office transcription for the following specialties – Hospital Basic 4, Psychiatry and Neurology specializing in Social Security Disability Determinations, Independent Medical Evaluations, General Neurology (including Epileptology, EMG/NCV), Pain Management, General and Interventional Cardiology, Cardiology specializing in Electrophysiology, Nephrology, Cardiothoracic and Vascular Surgery, Plastic Surgery, Neurosurgery, Nephrology, Family Practice and Internal Medicine.
• Instrumental in developing a digital software workable solution based on individual client needs.
• WPM – 75-80

March 2012 - May 2012: Field Reviewer Advocate

Contract through Outcomes Health Information Solutions, LLC
• Retrieved and scanned specific confidential PHI from physician’s offices as necessary for project
• Communicated in a profession manner to office staff
• Maintained punctual schedule
• Complied with HIPAA requirements and medical office etiquette
• Maintained 95% accuracy

August 2011 – October 2011: HCA Bay Area Medical Center, Corpus Christi, Texas

Contract through KForce Solutions
• Provided support for backlog analysis in an effort to prepare facility for conversion to Shared Services.
• Performed qualitative analysis of charts and documented deficiencies into the Meditech system.
• Instrumental in training other contract staff and hospital employees based on knowledge of HIM practices in the process, to ensure operation and regulatory standards were met.

Monica Heine, RHIT
Page 2

• Assisted in reanalysis process in Meditech as well in an effort to decrease number of HIM deficiencies and workflow standardization.
• Provided support to management staff with regards to balancing priorities and ideas to meet corporate goals and deadlines.

July 2010 – February 2011: HCA St. David’s South Austin Medical Center, Austin, Texas

Contract through K-Force Solutions functioning in the same role as Bay Area Medical Center

August 2005 – April 2006: The Hospital at Westlake Medical Center, Austin, Texas

Independent Contract Employee
• Provided, developed and coordinated infrastructure of a new Health Information Department which included recommendations to senior leadership of new chart set up, chart auditing and review for quality standards and review of coding to meet operational and regulatory standards and enhanced the efficiency of the coding process and data abstraction.
• Performed qualitative assembly and analysis of backlogged charts in order to meet Medicare standards and timeframes.
• Responsible for hiring subcontractors for analysis and coding to build an effective team to facilitate compliance with regulatory documentation in preparation to assure initial Medicare certification of the facility.

August 2002 – January 2004: Smithville Regional Hospital, Smithville, Texas

Director, Health Information Services
• Supervised 5 employees.
• Responsible for the supervision of the ICD-9-CM and CPT 4 code assignment in compliance with regulatory documentation/coding requirements to improve the quality of health information data assuring optimal reimbursement.
• Participated on the Medicare survey team interacting with multiple diverse hospital departments to assure a commended survey outcome.
• Served as liaison between the HIM department and Patient Account Services which included researching and investigating billing and coding issues to improve medical record documentation thus supporting correct coding practices and daily monitoring of unbilled accounts.
• Reviewed all Medicare/Medicaid remittance advices ensuring correct payments and appealing any payment discrepancies.
• Recorded Medical Staff minutes at monthly meetings and presented necessary HIM compliance and regulatory documentation to improve quality of health information data.
• Responsible for the development and ongoing management of an effective HIPAA program in consultation with an outside vendor.
• Assisted as back-up for the transcription of medical and radiological reports.
• Supervised the assembly and analysis function ensuring the enhancement and efficiency of HIM policies and procedures were consistently demonstrated.
• Developed a relationship with an outside vendor to provide the release of medical information according to hospital policy, state and federal regulations.
• Recorded all hospital statistics in a timely manner and presented outcomes to appropriate hospital-wide committees.
• Performed quality audits of Medical Staff and Health Information Management functions.
Monica Heine, RHIT
Page 3

September 1998 – May 2001: Heart Hospital of Austin, Austin, Texas full time

Team Leader, Health Information Services (new facility)
• Supervised 4 FT employees, 1 PT employee.
• Provided strategic direction which included establishing and implementing an infrastructure to meet operational and regulatory standards.
• Developed, coordinated and oversaw quality day-to-day operations, including coding/abstracting trouble shooting problems relating to billing issues supporting an efficient revenue cycle, timely assembly and analysis, off-site transcription service utilizing Lanier Voicewriter equipment, contracted Release of Information service, ER billing for E & M coding, statistics, physician completion of incomplete charts.
• Closely monitored observation status with case management team assuring medical necessity screening and documentation was valid and appropriate.
• Instrumental in developing departmental policies and procedures that supported organizational goals and objectives of the new hospital.
• Participated on the JCAHO survey team interacting with multiple diverse hospital departments to assure a commended survey outcome.
• Organized committee for monthly medical record chart review for JCAHO, organized forms committee.

October 1992 – September 1998: St. David's Medical Center, Austin, Texas

Manager, Health Information Management
• Promoted to supervising 7 coders ensuring all records are coded and billed with the appropriate staff to meet weekly goals.
• Reviewed charts, assisted coders, provided coder training and coding content expertise based on coding changes and regulatory modifications in the interpretation of clinical data ensuring complete and accurate coding, reflecting severity of illness.
• Educated physicians linking coding accuracy through physician queries to achieve optimal reimbursement.
• Participated on the JCAHO survey team interacting with multiple diverse hospital departments to assure a commended survey outcome.
• Served as liaison between the HIM department and Patient Account Services which included researching and investigating billing and coding issues to improve medical record documentation thus supporting correct coding practices.
• Participated on the Meditech EMR conversion team as a “superuser”, building/testing HIM dictionaries, working in a team environment building effective teams and working with multiple hospital departments system-wide and presenting information to Director of HIM.
• Oversaw daily/weekly unbilled report researching and investigating data assuring goals are met and bills are processed according to senior leader directives.
• Consistently monitored and maintained productivity standards managing staff resource allocation and scheduling, assisted with recruitment and hiring of competent coders, assembly/analysis team and data abstractors.
• Supervised 5 assembly and analysis chart specialists, 2 department receptionists and one data abstractor ensuring the enhancement and efficiency of HIM policies and procedures are consistently demonstrated.

Monica Heine, RHIT
Page 4

PROFESSIONAL MEMBERSHIPS:

• American Health Information Management Association, 1983 – present
• Texas Health Information Management Association, 1983 – present

ACCREDITATIONS:

• Registered Health Information Technician Certification, 1985
• Completed and Passed Inpatient coding test for Precyse Solutions, July 2011
Skills (2) Rating
Transcription
Word Processing