Summary of Qualifications
•Multi-faceted, efficient and reliable administrative professional with 7+ years of experience supporting Account Executives and Sales Managers.
•Proficient in all MS office products, including Excel, Word, PowerPoint, Outlook and CRM as well as Adobe Acrobat.
•Diversified skill sets covering administrative support, client relations, writing, account management and project management.
•Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
•Exceptional problem analysis, use of judgment and ability to solve problems efficiently.
•Good eye for detail; well organized, skilled in setting priorities.
•Equally effective working independently and in cooperation with others.
•Successful in mastering new skills through shadowing and hands-on experience.
•Consistent exercise of independent judgment and discretion in matters of significance including meeting deadlines and management of client expectations.
•Outstanding skills of maintaining proper recordkeeping and filing system for all work purposes.
•Comprehensive knowledge of consolidating information and editing a range of documents for technical accuracy.
•Track record of serving as a vital and pivotal point of communication for staff members and clients.
•Excellent interpersonal, phone and digital communication skills.
Comcast Spotlight, Indianapolis, IN
National Account Manager August 2011 – August 2013
•Provide support for all post-sales activities of assigned Account Executive and national advertising accounts including account stewardship, assisting with proposals and presentations and research.
•Interact with various internal departments to carry out client requirements such as scheduling, monitoring account activities and managing collections.
•Monitor insertion orders and collaborate with traffic department to ensure fulfillment of special requirements.
•Complete maintenance of national spot advertising schedules, advanced media business and promotional schedules.
•Ensure all spots air and offering make goods for spots not available due to oversold inventory, technical failures and missed threshold.
•Assist Account Executive with campaign management and recommendations of effective copy/ideas to agency and clients.
•Maintain detailed reports on all added value, bonus and promotions for each client for purpose of tracking ROI, for use at contract negotiating, to create up-selling opportunities and maintain client retention.
•Compose detailed and accurate written correspondence with make good offers, ratings justification and contract identification.
•Assist Account Executives with maintaining client relationships, including troubleshooting and follow-ups on client concerns.
NCC Media Atlanta, GA
Sales Coordinator April 2006 – August 2011
•Accurately enter and transmit all spot cable media schedules for all assigned Account Executives.
•Troubleshoot with affiliates and agencies to reconcile schedules including make goods, discrepancies and tape/traffic issues.
•Assist Account Executives in the processing and follow-up of credit and collection-related activities, including resolving billing discrepancies, provided collections follow-up for Account Executives, answering client billing and invoicing inquiries and requests, and additional credit and collection support as needed.
•Provide recommendations for make goods; negotiates with Account Executives and agency.
•Conduct research to compare estimated vs. actual ratings and compile under delivery analysis for Account Executives.
•Master all internal applications including spotcable.com, invoice status report, sports tracker and Strata View 32.
•Gather research information and data from available sources to assist Account Executive in client positioning, i.e. focusing on share growth, churn reduction and new business.
•Interact with Account Executives regarding research, programming, advanced media, sports and promotions.
•Communicate and act upon pre-empt notices, oversell reports and other related inventory information.
Additional Work Experience
•Tutored students from the elementary level through high school with reading, comprehension and composition. Additionally, conducted SAT and GRE prep and substitute taught elementary school.
•Over 10 years customer service and hospitality experience which included conducting training sessions for new employees, accounting/bookkeeping for daily sales transactions and upselling to increase sales.
Illinois State University
Bachelor of Science, Sociology
Microsoft Excel Certificate