4650 Bay Vista Blvd, Unit 404
Bremerton, WA 98312
Tel #: 360-440-0080
Department of Economic Security-Family Assistance Administration- ELIGIBILITY INTERVIEWER I, Division of Benefits and Medical Eligibility – Family Assistance Administration, Casa Grande, AZ. 2011-2012
Familiar with basic Federal, State and agency statutes, rules and regulations applicable to the public assistance programs; utilize verbal and written communication to apply laws, statutes, rules and regulation and to prepare and respond to various requests from customers; develop effective working relationships with community resources, other state agencies and internal staff members; resolve issues with customers; comprehend rules, regulations, policies and procedures; make determinations. interviewing and customer service techniques; basic mathematical computations to determine public assistance eligibility .
Chase Bank- Bank Teller,Casa Grande. 7/2011-10/11. prepare and respond to various requests from customers, resolve issues with customers, Accurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing. Assist with ATM and 24-hour deposit processing.
M&T Bank. Hampstead, Maryland. Teller. Responsible of handling each customer as they enter the branch, accurately processing a variety of financial transactions and balancing work daily, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform. Follow-up with such issues. Accurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing. Assist with ATM and 24-hour deposit processing. Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work. Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
2005 – 2008.
Diploma degree in medical billing and coding from Penn Foster University 2005.
Bachelor degree of accounting. University of Cairo, College of Commerce.
Translator and tourist guide for many of the ancient Egyptian sites for more than five years.
Languages: Fluent in English and Egyptian( other Arabic dialect)