Susan Gaynor

Freelance Editor & Proofreader

822
Location:Sylva, North Carolina, United States
Profile:https://www.freelanced.com/susangaynor
0
Kudos
5.0
2 Skills
$26
Rate/Hr
SUMMARY OF QUALIFICATIONS

? Over 14 years of quality editing and writing service for a Fortune 500 Company.
? Outstanding professional, results-oriented editing and writing for a variety of written documents and projects.
? Expertise and knowledge of Chicago, APA and MLA styles.
? English teaching experience on the secondary and college levels.


PROFESSIONAL EXPERIENCE
May 1998 - October 2012 JPMorgan Chase Columbus, Ohio

Senior Editor
? Edited high-level documentation for approval and use by management and government agencies.
? Developed and wrote the Chase Home Lending Style Guide standards for writing and formatting of all written customer correspondence and procedures.
? Implemented the use of the Chase Home Lending Style Guide, including ongoing facilitation of training for over 1,000 employees.
? Wrote and edited over 5,000 departmental customer letter templates for use by research departments.
? Developed and implemented audit process for quality review of all research departments’ customer response letters.
? Reviewed and edited all scripted KANA email responses to customers’ email inquiries.

EDUCATION
Marshall University Huntington, West Virginia
Bachelor of Arts Degree, English and Communications

Ohio University Athens, Ohio
32 Graduate Hours, English and Theatre

The Ohio State University Columbus, Ohio
12 Graduate Hours, English and Secondary Education

Marshall University Huntington, West Virginia
32 Graduate Hours, English
Graduate Teaching Assistant

University of Phoenix
18 Graduate Hours toward MBA


REFERENCES

Nancy Sterling-Dalton, Vice President, JPMorgan Chase (512) 809-8747

Bruce Mann, Assistant Vice President, JPMorgan Chase (614) 422-3851

Ada H. Achmoody, Sr. Communications Analyst (Writer), JPMorgan Chase (614) 422-6139

Susan Sather, Sr. Ops Analyst (Writer/Editor), JPMorgan Chase (614) 422-6248

Further references available upon request.
Skills (2) Rating
Editing
Proofreading