391 NE Autumn Rose Way, Apt. F
Hillsboro, OR 97124
Objective: An Interesting and Challenging Interpreter Position
Pacific Interpreters May 2011 to Current
I perform accurate medical telephonic interpretation for this company.
The Big Word May 2011 to Current
I help this company grow by working as a contractor, taking calls from home for mostly customer service and govern agencies Spanish interpretation
TeleLanguage and Pacific Interpreters April 2011
As a contractor face to face medical interpreter, I to provide accurate and complete communication between medical providers, patients and their families. This requires the transfer of information from English to Spanish and vise-versa without omissions, additions or changes in meaning.
Language Line Services
Telephonic Spanish Interpreter April 2009 to April 2011
I contribute to this company by providing live simultaneous Spanish and English. I have extensive training on translating and terminology for government agencies and private companies such as and not limited to: banks, credit card companies, insurance companies, utilities, emergency agencies, police, medical and retirement companies.
Wells Fargo Bank, N. A. Portland, Oregon
Home Equity Bilingual Collector November 2006 to March 2009
Contributed to my team’s success by learned about state and federal regulations governing collection practices. Becoming knowledgeable of how to interpret and document information from various sources within the company's computer systems, company products, services, policies and procedures along with operating systems and how to apply this knowledge when communicating with delinquent customers. Additionally, I work in a call center which requires a very structured work day. As part of this role my calls are be monitored for quality and accuracy. Duties include: Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current. I was responsible for skip tracing and/ or collateral analysis.
New England Business Service Flagstaff, Arizona
Outbound Account Rep. English And Spanish July 2001 to November 2005
Helped this company grow by: closing sales meeting over 100% of my quota, heavy phones usage to contact the customers, use of Spanish oral and written, managed accounts in order to identify the customer's needs and set them up with the forms, soft ware and/or services, order placing and plant tracking, mathematical reasoning, tested new computer software for my department, launched the company's mission statements and values with the coalition committee and worked in the communications committee to improve communication between management, employees and customers.
Flagstaff Endodontics Flagstaff, Arizona
Endodontic Assistant March 1998 to June 2000
I Improved this company by: chair side assisting on root canals, retreats and epicoectomies, sterilize and setup instruments and operating rooms, infection control, Dental x-rays (also computerized ones), contacting customers for appointment reminders and some insurance billing.
North Country Community Health Center Flagstaff, Arizona
Medical Biller January 1996 to February 1998
Helped build this company by: Insurance coding and billing, patient check out and billing, schedule appointments, input doctors schedules in the computer, filling, calling patients for appointment reminders, some check-in and patient vitals assessments, created and facilitated presentations for doctors and nurses to obtain their continuing education credits.
Northern Arizona University Flagstaff, Arizona
Math and Science Classes 1999
Taught Spanish Immersion class
Coconino Community College Flagstaff, Arizona
Computer, Language, Ethics, Medical Terminology, etc. 1996
References: Available upon request