Steven Thivierge

Freelance Article Writer & Editor

Location:San Diego, California, United States
2 Skills
7925 Avenida Navidad #296 San Diego, CA 92122 (858) 750-2631



Goodman Games, Santa Clara CA 06/2012-Present
Dungeon Crawl Classics Role Playing Game June 2012
Playtesting, Additional Design, Proofreading

Free RPG Day 2012 June 2012
Playtesting, Proofreading

DCC 66.5: Doom of the Savage Kings June 2012
Playtesting, Proofreading

DCC 67: Sailors on the Starless Sea June 2012
Playtesting, Proofreading

DCC 68: People of the Pit June 2012
Playtesting, Proofreading

DCC 69: The Emerald Enchanter August 2012
Playtesting, Proofreading

The Dungeon Alphabet, Revised Edition September 2012

DCC 70: Jewels of the Carnifex October 2012

DCC 71: The 13th Skull December 2012

DCC 72: Beyond the Black Gate February 2013

DCC 73: Emirikol Was Framed! April 2013

DCC 74: Blades Against Death June 2013

DCC 75: The Sea Queen Escapes July 2013
Playtesting, Proofreading

DCC 76: Colossus, Arise! July 2013
Playtesting, Proofreading

DCC 76.5: Well of the Worm July 2013

DCC 77: The Croaking Fane July 2013

DCC 77.5: The Tower out of Time July 2013
Playtesting, Proofreading

DCC 78: Fate's Fell Hand August 2013

DCC 79: Frozen in Time September 2013

T, San Jose, CA

Attack of the Frawgs July 2012

Customer Service

Optum Rx, San Diego, CA 09/2008-09/2013
Specialty Pharmacy Customer Service Agent September 2008-Present
Responsible for responding to patient and provider inquiries regarding prescriptions and mail service pharmacy orders and delivery arrangements
Enrolling and updating patient and prescription profiles
Performing front end pharmacy benefit verification foe specialty and high touch pharmacy patients

Laboratory Corporation of America, San Diego, CA 06/2003-5/2007
Administrative Assistant, March 2005-May 2007
Responsible for processing paperwork of incoming samples from doctor offices
Discussing inquiries about patient samples with doctor office staff
Managing sample files
Compiling test result reports for doctor offices

Customer Service Representative, June 2003-March 2005
Responsible for responding to patient, provider and insurance inquiries concerning billing issues.
Processing credit card payment

Blue Cross Blue Shield/Delta Dental Plan of Minnesota, Eagan, MN 2/2000-6/2003
Customer Service Representative
Responsible for handling inquiries from subscribers and providers about medical and dental insurance claims
Resolved member eligibility issues for local and nationwide clients
Managed group policies, individual plans, and public programs

National Car Rental, Edina, MN 12/1995-2/2000
Reservation Sales Representative
Responsible for rental reservations for individuals and corporations
Offered customized rental services to corporations based on their rental history
Provided bilingual support to French-speaking clients
Handled special requests of elite clients
Managed client fringe benefits

Laboratory Corporation of America
Increased efficiency by cross-training on multiple billing systems

Blue Cross Blue Shield/Delta Dental Plan of MN
Became a trainer for new customer service representatives

National Car Rental
Generated highest individual revenues on sales team
Established corporate accounts totaling $25,000 per year

Bachelor of Science, English, Northern Michigan University, April 1995
Skills (2) Rating
Article Writing